Director of Operations Training
Company: LogistiCare
Location: Denver
Posted on: January 14, 2021
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Job Description:
The Director of Operations Training provides oversight of
operational training. He/she will be responsible for determining
training needs, recommending training solutions as well as
coordination and presentation of training solutions. This includes
soft skills training and systems and process training for new hire
training, refresher training, cross training, corrective action
training and new business and systems implementations training of
all associate level staff. The Regional Director of Operations
Training also works closely with the Instructional Systems
Designers to assist in the design and development of training
programs for functions within Operations. ESSENTIAL FUNCTIONS *
Ensures training needs of the Operations are met; analyzes needs
and training requests, helping to prioritize and design training
programs to impact positive employee growth and drive business
results * Evaluates training programs, resources and tools for
impact and results; produces ROI report to assist in prioritizing
needs and building new programs as appropriate * Evaluates Trainers
for appropriate analyzation, design, facilitation and evaluation
skills * Assess learning solutions to ensure all course content
covers the needs of the employees and that the desired principles
and skills are being taught in the most learnable ways possible as
well as has the ability to yield desired outcomes * Builds positive
working relationships with internal customers to better understand
training and development needs of the company * Communicates and
drives a continuous learning culture * Works with senior management
and Leadership Development Manager to identify key individuals for
development * Assists in the development and implementation of
developmental plans to foster professional growth and advancement
opportunities * Works with Instructional Designers to ensure all
compliance training requirements are met * Works with VP of
Training and Talent as well as appropriate COEs and various *
Corporate Leaders to ensure that all client concerns, questions,
PIPs or action plans are addressed, proper action is taken and
issues are solved to satisfaction in relation to learning and
performance * Holds regular meetings with direct reports via one on
one and group meetings to ensure goals are understood and are on
target to being met as well as completed * Provides regular
coaching, feedback, support and training to direct reports *
Responds to RFP Team and various leaders on questions or requests
on outline, components, layout and duration of standardized CSR
Training Program * Oversees all Operations Training Audits *
Responsible for Creating and disseminating job aids, memos and JIT
training solutions due to updates on systems, processes and
policies POSITION QUALIFICATIONS Education * Bachelor's Degree in
Organizational Development, Education, Training, Business
Management or related field preferred; progressive job related
experience will be considered in lieu of degree. Skills &
Experience * 5+ years of experience managing and leading people *
5+ years of relevant work experience * Driving Requirements: * Must
have a valid driver's license * Must be able to pass DMV record
check * Driving record must remain in compliance with LogistiCare's
driver qualification standards * Must be able to use a hands-free
mobile phone * Strong written, verbal, interpersonal and
facilitation skills required * Strong strategic skills and business
acumen combined with the ability to motivate teams to deliver high
quality standards * Excellent analytical and organizational skills
* Proficient software skills to include Microsoft Office including
Excel, Word and PowerPoint * Knowledge of Learning Management
Systems preferred * Ability to anticipate and respond to the needs
of stakeholders TRAVEL * 50% required We value our team members and
realize the importance of benefits for you and your family.
LogistiCare offers a comprehensive benefits package to include the
following: * Medical, Dental, and Vision insurance * Employer Paid
Basic Life Insurance and AD&D * Voluntary Life Insurance
(Employee/Spouse/Child) * Health Care and Dependent Care Flexible
Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking
Benefits * 401(k) Retirement Savings Plan with Company Match * Paid
Time Off * Paid Parental Leave * Short-Term and Long-Term
Disability * Tuition Reimbursement Employee Discounts (retail,
hotel, food, restaurants, car rental and much more!!) Salary:
$129,826 - 199,733 annually Bonus eligible based upon company and
individual performance LogistiCare is an Equal Opportunity
Employer. Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: LogistiCare, Denver , Director of Operations Training, Executive , Denver, Colorado
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