e-Commerce Change Manager

Company: Trimble Navigation
Location: Westminster
Posted on: January 14, 2021

Job Description:

Trimble Positioning Services is seeking an Implementation Manager. We serve a wide range of industries that demand accuracy, reliability, versatility and performance in GNSS positioning services. From farming to surveying, construction to automotive, we have the technology you need to achieve the accurate results you expect in less time, increasing your productivity and, ultimately, your profits.Summary and job descriptionAs the eCommerce Change Manager you will be responsible for managing the effective performance of our current e-Commerce ecosystem. In the role you will work in partnership with our Customer Care, Marketing, Information Systems, and Sales teams. This person will strategize and architect successful experiences for our customers and resellers. You will bring excitement to stakeholders, delivering projects that impact the bottom line revenue. The goal is to create scalable and predictable processes to support the expected growth of the business. You will do this by developing plans for the implementation of tickets as well as enhancements to simplify and automate current operations. Role and Responsibilities:Be the main point of contact for questions about e-commerce systems and processes from stakeholdersDefine key success metrics, create and manage dashboards, analyze data and share learningsObtain feedback and distill into action items for improving e-commerce systems performanceEnsure all configurations, integrations, and customizations are fully tested and ready for deploymentAdvocates for superior customer experience while managing functional scope and deadlines for product backlog itemsManage any tickets reported by users and proactively drive forward solutionsEnsure Data security and compliance of the e-Commerce ecosystemWill involve handling sensitive personal dataQualifications and Education Requirements:You possess a bachelor---s degree in business or technical field, or equivalent professional experienceYou have 3 years of experience in either managing projects for product/engineering teams related to business applications and systemsYou demonstrate the ability to work cross-functionally with IS, Marketing, Sales and Customer Care to deliver expected solutionsYou are a strong relationship builder and negotiator and are comfortable working with stakeholders to help drive implementation requirements and negotiating on services when asked to build out a scope of work.You demonstrate a drive and ability to achieve stretch goals in a fast-paced, deadline - driven work environment.You are experienced in driving the basics of a good project management plan---from risk management to communication strategiesPreferred Skills: Experience within a Subscription based organization is preferred - SAASExperience with Jira (or any other issue tracker tool) is preferred Project Management experience is preferred Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/DJob InfoType: Full timeLocation: US - CO, Westminster

Keywords: Trimble Navigation, Denver , e-Commerce Change Manager, Executive , Westminster, Colorado