Manager, Customer Success Team
Company: JumpCloud
Location: Denver
Posted on: January 14, 2021
|
|
Job Description:
Position: Manager, Customer Success Team Location: Denver, COJob
Id: 414 of Openings: 1 Manager, Customer Success TeamRemote in the
U.S.About JumpCloudAt JumpCloud, we---re looking for best-in-class
talent to help define the future of modern identity and device
management from the ground up.JumpCloud---s mission is to Make Work
Happen--, providing simple, secure access to corporate technology
resources from any device, or any location. The JumpCloud Directory
Platform gives IT, security operations, and DevOps a single,
cloud-based solution to control and manage employee identities,
their devices, and apply conditional access controls based on Zero
Trust principals. JumpCloud has a global user base of more than
100,000 organizations, with over 3,000 customers including
Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare.
JumpCloud is backed by BlackRock, General Atlantic, OpenView, and
Foundry Group.About the Role:As Manager, Customer Success Team, you
will be the primary point of contact for business issues with our
customers and partners as well as building and maintaining a
world-class, global team of CSMs. You will develop and cultivate
relationships where your role is to ensure CSMs are connected to
customers and partners and are well versed in the processes and
methodologies to build long lasting, deep relationships. Customer
satisfaction, renewals, and NPS are the driving forces for you and
this team. This role reports to the Senior Director of Customer
Support. In this position you willLead a high performing team of
Customer Success Managers (CSMs) to measurable objectives with work
schedules and training that allow them to be effective in their
role, thus achieving company objectivesEnsure your team is
fulfilling their duties as advocates for our customers and partners
to achieve defined metrics.Ensure the proper models and processes
are in place for your team to achieve their goals while maximizing
their account loadPartner with Customer Support and Implementation
on case escalations, processes, and product implementations so that
customers and partners are fully on-boardedManage CSMs to leverage
and develop cadences to show value and ROI on feature usage, and
potential feature usageDevelop a program that proactively
identifies issues that may impact customer retention Assess overall
account health through data-driven analysis of product usage,
support cases, and administrative activitiesRequirements:5 years
experience in a similar role leading teams that support SaaS or
web-based applicationsDeep technical aptitude and experience or
understanding of the role of IT or System AdminA strong desire to
support CSMs to grow in their careers as they help customers and
partners achieve their desired outcomes Proven leadership of high
performing, people oriented teams that are driven by customer
satisfaction Proven leadership in process development, definition
of metrics, and measurement to pre and post sales implementation
goalsDemonstrated ability to lead, adhere to process and structure,
and communicate customer status and issues to internal and external
teamsExcellent communication, problem-solving, multi-tasking, time
management and organizational skills, with strong attention to
detailEffective documentation, organization skills, service
orientated skills, a positive-can-do attitude, a passion for
learning new technologies, and the experience using those skills in
a fast paced, demanding, customer-facing environmentBachelor---s
degree desiredNice to havePrevious work experience as an IT Admin
or System Administrator in a technical domain and a basic
understanding of the following technologies is a big plus:Directory
Services (Active Directory, LDAP)Networking & Authentication
(RADIUS a plus)Single Sign-on and SAML protocolWindows, MacOS and
Linux Operating SystemsUser onboarding and offboardingSoftware
systems setup and configuration experienceWhere you---ll be working
All our roles are remote in the U.S. unless otherwise specified.
Our Headquarters is in the Denver/Boulder, CO area. Once we reopen
our offices you will have the opportunity to remain fully remote
(in the U.S.), work from one of our office locations (CO only
currently) or flex your time.Why JumpCloud? If you thrive working
in a fast, SaaS-based environment and you are passionate about
solving challenging technical problems, we look forward to hearing
from youJumpCloud is an incredible place to share and grow your
expertise You---ll work with amazing talent across each department
who are passionate about our mission. We---re out of the box
thinkers, so your unique ideas and approaches for conceiving a
product and/or feature will be welcome. You---ll have a voice in
the organization as you work with a seasoned executive team, a
supportive board and in a proven market that our customers are
excited about. Please submit your r--sum-- and brief explanation
about yourself and why you would be a good fit for JumpCloud.
Please note JumpCloud is not accepting third party resumes at this
time. We're an equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. In accordance with the
Colorado Equal Pay for Equal Work Act, the approximate compensation
range for this role is $120,000 to $160,000, including base salary
and any related bonuses or commissions. JumpCloud provides
comprehensive benefits including medical, dental and vision
insurance, short and long term disability, life insurance and 401k
benefits. We have an unlimited vacation policy and also provide
commuter benefits for employees in the Denver/Boulder, CO area.
Apply for this Position
Keywords: JumpCloud, Denver , Manager, Customer Success Team, Executive , Denver, Colorado
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsProject Manager Description: Goodall Brazier is retained to fill a Project Manager position at a Top ENR Contractor in the Greater Denver, CO.Qualifications Bachelor's Degree in Civil Company: Goodall Brazier Location: Denver Posted on: 01/23/2021 Management Leaders - Own your own Business Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...) Company: WilliamsonHeckt Location: Lakewood Posted on: 01/23/2021 Project Manager Description: Description:Immediately hiring for a full service Colorado based general contractor and construction management firm. With a Class A Contractors license, and 30 years of combined experience, we can perform (more...) Company: Aerotek Location: Denver Posted on: 01/23/2021 Clinical Case Manager I/II - RTD CoResponder - Team 815 Description: Employment Value Proposition: Mental Health Center of Denver provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse (more...) Company: Mental Health Center of Denver Location: Denver Posted on: 01/23/2021 Assistant Manager, Product Management Description: Assistant Manager, Product Management - Denver, USAre you ready to join an advanced team in a global company and participate in the creation and development of new products and features Want to join (more...) Company: Western Union Location: Denver Posted on: 01/23/2021 Program Manager 2- Englewood, CO (United Rotorcraft) Description: Job DescriptionJob Summary Responsible for managing one or more programs/line of business in line with financial and strategic targets. The program manager is responsible for developing and executing (more...) Company: Air Methods Corporation Location: Denver Posted on: 01/23/2021 Nurse Manager -Blood Disorders and Cellular Therapy Center Description: Job DescriptionSummary: Manages the daily operations of the assigned nursing unit s or function s to ensure alignment with departmental and organizational objectives. The Blood Disorders and Cellular (more...) Company: UCHealth Location: Peyton Posted on: 01/23/2021 Regional Director of Applied Behavior Analyst (ABA) Description: Job DescriptionHealthPRO-Heritage/Alternatives ABA has immediate full time openings for Regional Director of ABA Services in Colorado Will manage and oversee the home, community, and center-based ABA (more...) Company: HealthPro Heritage Location: Westminster Posted on: 01/23/2021 Sales and Operations Management Trainee Description: br br Position Summary: br Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business (more...) Company: Penske Location: Denver Posted on: 01/23/2021 Foreign Exchange Manager Description: Manager of Foreign Exchange - Denver, Co.Are you ready to join a team in a global company where you will be focused on managing key relationships with external banks and service providers that enable (more...) Company: Western Union Location: Denver Posted on: 01/23/2021 |