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Product Management Manager - Debit Card

Company: USAA
Location: Divide
Posted on: November 23, 2020

Job Description:

Purpose of JobWe are seeking a talented Product Management Manager for San Antonio, Colorado Springs, Phoenix, Tampa or 100% Remote work environment.

The Product Management Manager - Debit Card is an individual contributor role, focused on designing and executing debit card optimization and growth strategies. This role will leverage a high degree of analytical acumen and data analytics to assess USAA's debit card performance (e.g., financial performance, member behaviors, member experience) along with industry dynamics (e.g., competitive assessment, opportunity sizing, relative growth rates) to define opportunities for enhancing the portfolio's performance. This role will be accountable for leading cross-functional teams to successfully build and implement debit card initiatives. Role may support Experience Owners as necessary to manage processes, controls and additional first line of defense risk management activities.

Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products. Responsible for delivering regular status reports regarding various aspects of the product. Partners with resources to gather and synthesize information used to refine and expand product features. Collaborates with the Product Management Support team and other internal resources to create and disseminate information regarding changes and updates to product features.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. (17 seconds) (31 seconds)

  • Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
  • Develops ideas for and provides work direction to Product Management support team for the development of training/collateral documents for use by Member
  • Contact teams to effectively present products and services to members.
  • Participates in the development of product strategy recommendations.
  • Participates in the recommendations to launch new products and the evaluation and decision to buy/build or partner.
  • Acts as product SME for Member Contact representatives on the features and services.
  • Guides Member Contact teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features.
  • Provides responses to member inquiries elevated by Member Contact team.
  • Assists in the identification and evaluation of potential providers for alliance relationships.
  • Supports the Product Management Director to write and distribute press briefings.
  • Conducts research on external market trends/design changes for assigned products.
  • Holds responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.Minimum Requirements
    • Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 6 or more years of relevant industry experience in Financial Services, Actuary, Underwriting, Marketing or Operations.
    • 2 or more years direct product management experience.
    • Advanced knowledge of applicable Microsoft Office applications.
    • Advanced experience in creating product briefings.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Requirements
      • MBA degree preferred
      • 2+ years of Debit Card product management experience.
      • Working knowledge of debit card networks, card operations and associated regulations.
      • Experience leveraging design thinking to build new products, services and/or consumer programs
      • Demonstrated project management experience developing and executing large initiatives.
      • Experience with data analytics and BI tools (e.g., SAS, Tableau), benchmarking data, and client insights to drive strategy development
      • Strong financial acumen and experience managing and optimizing a P&LThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 11/9/20 by 11:59 pm CST time.

Keywords: USAA, Denver , Product Management Manager - Debit Card, Executive , Divide, Colorado

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