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Senior Manager of Network Security Operations

Location: Henderson
Posted on: November 22, 2020

Job Description:

JOB SCOPEResponsible for providing direction and operational support for a team of individuals that are responsible for identity and user access management and identifying security events, coordinating the event response and assisting subscribers with security recommendations and education. Possesses an advanced understanding and has the ability to interpret law, authorized use guidelines, regulatory requirements, policies and procedures. Assists in the development, implementation and enforcement of security department policies and procedures. Exhibits a broad understanding and expertise in multiple network security subjects. This role will manage the User Access Management team delivering critical products, access and support to the systems and applications protecting Charter and its customers from Cyber Threats and intrusion.DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experienceManages an operations team of direct reports responsible for Identity and User Access Management.Responsible for implementing subscriber security initiatives according to corporate strategy.Manage and ensures customers ?needs are met within the established scope of support.Responsible to monitor and maintain the established departmental SLA?s.Responsible for performing user and system access audits.Establish reporting metrics and methods to pull ad-hoc data, as needed.Work with operational areas within Network Engineering, Network and Service Delivery Operations, Customer Care, Legal, and IT to establish and improve processes.Responsible for recommending staffing needs for the business unit, and assists with coordinating hiring and training needs with HR.Oversees department schedule, ensuring that all days and hours of operation are adequately staffed.Monitors live calls, call stats and ticketing system stats to ensure workload is being maintained.Responsible for other duties as assigned.BASIC / MINIMUM QUALIFICATIONSBachelor's Degree in Information Systems Security, Cybersecurity, Business or related field and/or equivalent work experienceMinimum of eight (8) years of technology / engineering work experienceMinimum of eight (8) years experience in security operations, vulnerability management, or cyber security risk managementMinimum of five (5) years management and supervisory experience Minimum of four (4) years experience with project management, DB design and administration. ADDITIONAL JOB QUALIFICATIONSAbility to manage individuals and teams while managing the daily operations of the departmentMaintains knowledge to ensure compliance with Network Operations standards, policies and proceduresKnowledge of a security call center environment, with an emphasis on handling private and confidential information.Functional understanding of application and network protocols, TCP/IP networks and firewalls.Experience with Windows/Linux platforms in large environments and Windows scripting PowerShell, experience working with Auto-IT Scripts, REST APIs and scripting.Understanding of LDAP, SSO, REST, redundancy, clustering, load balancing concepts and multi-factor authentication, remote configurations and SNMP trap configurations.Strong understanding of Network Operations including hardware and Software, installation, support and maintenance.Ability to use personal computer and software applicationsAbility to work in a team environmentWorking knowledge of database design, development and applications.Ability to perform duties in a very fast pace environment and ability to learn new technology quicklyPREFERRED QUALIFICATIONSExperience leading or providing daily supervision and operational support for a team of security engineers, administrators, or specialists.Understanding of security related software applications and programmingUnderstanding of project managementIndustry and vendor specific security certifications and training (CISSP, CCNA, etc?)WORKING CONDITIONS Office EnvironmentOccasional travel as requiredAble to be available on callMust be willing to work flexible schedules including evenings, weekends and holidays

Keywords: SPECTRUM, Denver , Senior Manager of Network Security Operations, Executive , Henderson, Colorado

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