Director, Accessibility Operations
Location: Woodland Park
Posted on: October 18, 2020
Purpose of JobWe are currently seeking a talented Director,
Accessibility Operations for our San Antonio, TX OR Plano, TX OR
Phoenix, AZ, OR Tampa Commerce Park OR Colorado Springs location OR
100% remote work environment.
Ensures compliance with the Americans with Disabilities (ADA) Act
and other federal and state laws and regulations pertaining to
persons with disabilities; Leads a team in the development and
execution of policies, procedures processes and standards in
compliance with ADA accessibility requirements; Collaborates with
operational and executive leadership to set strategic direction and
develop strategies and business plans that provide equal access to
individuals with disabilities.Job RequirementsAbout USAAUSAA knows
what it means to serve. We facilitate the financial security of
millions of U.S. military members and their families. This singular
mission requires a dedication to innovative thinking at every
level.In each of the past five years, we've been a top-40 Fortune
100 Best Companies to Work For , and we've ranked among Victory
Media's Top 10 Military Friendly Employers 13 years straight. We
embrace a robust veteran workforce and encourage veterans and
veteran spouses to apply. (17 seconds) (31 seconds)ABOUT USAA ITOur
most important qualification isn't technical, it's human. Here, we
don't just sit in front of a screen. We stand behind our 11 million
members who rely on us every day.We are over 3,000 employees
strong, a passionately supportive and collaborative team built on
Agile principles. We've been a top-two Computerworld 100 Best
Places to Work in IT five years in a row and were recently named a
Top 50 Employer for Minority Engineers & IT by Workforce Diversity
Magazine. See what it's like to work for a company where your
passion meets our purpose:
- Provides consulting related to ADA accessibility/accommodation
requirements, policies and processes.
- Completes operational planning/reporting/departmental updates
and acts as the primary point of contact for Accessibility.
- Identifies opportunities for improvement by partnering with key
stakeholders and developing mitigation plans that reduce risk and
- Coordinates, manages and promptly addresses
accommodation/accessibility requests including tracking and
documenting requests and actions taken.
- Maintains and manages a dispute or issue resolution process to
timely and effectively address complaints or matters requiring
- Builds and maintains a high performing team and provides
continuous coaching and feedback; identifies and continuously
develops future leaders and provides work direction, performance
feedback, and encourages self-development.
- Leads collaboration with all CoSAs to understand, develop and
integrate business requirements with Accessibility solutions.
- Provides business leadership to ensure operational, regulatory
and legal/compliance risk mitigation.
- Evaluates and audits program and process effectiveness to
identify trends, opportunities for improvement and understand
program value; develop risk mitigation or intervention strategies
to remediate any identified problem areas.
- Builds and maintains strategic business plans and roadmaps in
alignment with strategic direction including key performance
indicators or metrics and the supporting processes and change plans
to ensure success.
- Ensures effective vendor management including managing request
for approval processes, ensuring service level objectives are met
and invoice accuracy.Minimum Requirements
- Bachelor's degree; 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
- 8 or more years of progressive related experience
- 3 or more years of direct team lead or management experience
required.*Qualifications may warrant placement in a different job
level*When you apply for this position, you will be required to
answer some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
- Experience with risk taxonomy governance including a strong
First Line of Defense governance and routines.
- Ability to own and maintain overarching Accessibility policies
focused on ensuring customers have reasonable accommodations.
- Understanding of a strong control environment utilized to
mitigate or eliminate risks.
- Experience with Risk Compliance Self Assessments (RCSA) and it
relates to a detailed process taxonomy.The above description
reflects the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job.At USAA our employees enjoy one of the best benefits
package in the business, including a flexible business casual or
casual dress environment, comprehensive medical, dental and vision
plans, along with wellness and wealth building programs.
Additionally, our career path planning and continuing education
will assist you with your professional goals.Relocation assistance
is not available for this position.For Internal Candidates:Must
complete 12 months in current position (from date of hire or date
of placement), or must have manager s approval prior to
posting.Last day for internal candidates to apply to the opening is
10/19/20 by 11:59 pm CST time. Associated topics: administrative
coordinator, administrative staff, asso, associate, chief
operations officer, document, facilities, front desk, food, records
Keywords: USAA, Denver , Director, Accessibility Operations, Executive , Woodland Park, Colorado
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