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Engineer 1, NOC Installation (Managed Svcs)

Company: Comcast Corporation
Location: Littleton
Posted on: July 14, 2019

Job Description:

Engineer 1, NOC Installation (Managed Svcs) Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Job Summary:Responsible for the remote installation, configuration, and testing ofmanaged services equipment for new customers, and replacement equipmentfor existing customers. Acts in compliance with industry and Companytechnical requirements, standards, policies, and procedures. Works undergeneral supervision and may require training and detailed instructionsfor assigned tasks. Core Responsibilities:- Perform configuration, turn-up, and testing of managed servicesequipment for day 1 customer installations and day 2 support of existingcustomers.- Work with off-net providers to troubleshoot connectivity issues withcircuits or vendor supplied Customer Premises Equipment (CPE).- Use various software systems and applications to effectivelytroubleshoot issues and equipment relating to underlying networkconnectivity, as well as to identify configuration and other relatedissues with managed services equipment.- Train and mentor supported teams.- Collaborate with and foster relationships with internal and externalcustomers.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelor's Degree or Equivalent- CCENT or other entry level industry certifications preferred- Generally requires 0-2 years related experience. Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesComcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Corporation, Denver , Engineer 1, NOC Installation (Managed Svcs), Engineering , Littleton, Colorado

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