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Customer Applications Engineer

Company: SEAGATE
Location: Longmont
Posted on: July 13, 2019

Job Description:

****** Customer Applications Engineer (Open) Job Title: Customer Applications Engineer About Our Group: The Technical Customer Management group holds responsibility for supporting and servicing the WW distribution channel across all of Seagates Storage products. We also have ownership of OEM account support and segment specific account support across Gaming, Network Attached Storage, and Surveillance Applications, primarily supporting the US & EMEA regions. About the Role : Are you a self-motivated engineering professional who excels in providing customer applications support, analyzing the technical issues and developing solutions? Then this role might be what youre seeking in your next career move. Its an opportunity to showcase your ability in making a positive impact with our global customer base. Bringing your can-do-attitude and customer relations strength, as our Customer Applications Engineer youll be responsible for European Seagate customers integrating storage elements (SSD & HDD) inside their systems. Your overall project management experience will aid you in gathering requirements, supporting customer issues, and replicating system testing inside our Design Center as a daily focus. Strong communication skills with a demonstrated, collaborative mindset will prove valuable as you interact with a team of experienced Customer Applications Engineering, Technical Customer Managers, and Customer Technical Support Engineers in the field. About You: - You have a keen sense of urgency and welcome project management of varied tasks - Solutions oriented with proven ability of complex problem solving and resolution - Previous history with technical customer support organizations with high attention to detail - Proficient test script writing in Python, Perl, and/or Java and skilled with system testing replication - A team player, a self-motivated professional, and someone who thrives on customer interface - Desire to support an international customer base and interact with distributed teams across various time zones Your Experience Includes: - Previous background as a working engineer in customer applications support and/ or proven expertise in a similar role with these same type of responsibilities - Accomplished in writing test scripts (Python, Perl, Java), automation of data collection, ability to debug technical issues - Demonstrated customer centric approach, which shows expertise in dealing with complex problems while working in a larger group of experienced Customer Applications Engineers - Proven ability in understanding needs in a cross-functional view, with hands-on analysis and skills for developing issue resolution - Accomplished in working as a team player who is collaborative and is experienced in developing complex solutions, under pressure and with tight deadlines - Bachelors degree (preferably in EE or CS) and / or equivalent experience Location: Longmont, Colorado Travel: -10% Job Family: Engineering Professional

Keywords: SEAGATE, Denver , Customer Applications Engineer, Engineering , Longmont, Colorado

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