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Server / Storage Hardware Repair Field Engineer

Company: IT Resource Solutions.net, Inc.
Location: Denver
Posted on: June 27, 2019

Job Description:

Day to Day work Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the Denver, CO area. Resolve clientsrsquo questions or problems in the areas of product functionality and technical troubleshooting. Serve as primary support liaison between company and customer. Performs installs, moves, adds and changes as required Troubleshoots and repairsreplaces hardware components on enterprise servers, mainframe, storage-subsystems and drives Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures a high level of customer satisfaction throughout the service delivery transaction. Technical and Behavioral Skills High school diploma or GED required Background investigation and drug screen required 4 or more years of experience in an enterprise field service support role providing breakfix hardware repair for enterprise server and storage systems such as HPE, Dell or IBM servers Cisco andor HPE networking and HPE, Hitachi or EMC storage. Must have valid driverrsquos license and reliable vehicle with appropriate insurance (required) Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose. Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers A, HPE, Cisco, Dell and EMC certifications are highly desired Must be available for after-hours on-call rotation Must be available for varying shifts on a rotating basis.

Keywords: IT Resource Solutions.net, Inc., Denver , Server / Storage Hardware Repair Field Engineer, Engineering , Denver, Colorado

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