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Workstation Engineer

Company: The Judge Group
Location: Denver
Posted on: January 15, 2019

Job Description:

Our client is currently seeking a Workstation Engineer? As a Workstation Engineer you will be a part of the team accountable and responsible for the operations of the company's Workstations. This role will function as part of an end user computing team of technical experts managing administrative and line of business workstations. This role has a focus on ensuring a positive user experience when users interact with IT. This role will work closely with end users to troubleshoot and solve issues and create solutions. To succeed, you must be able to:

  • Deliver results in first-time situations by inspiring others and working to earn trust every day.
  • Serve others with understanding, respect, and care.
  • Operate with simplicity, clarity and transparency.
  • Deal with and drive change.
    • Organize, prioritize and own multiple tasks while meeting or exceeding deadlines.
    • Learn and apply new technology, and share your knowledge with others.
    • Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner. Your responsibilities:?
      • Respond to help desk ticket requests promptly and professionally
      • Perform lifecycle management of IT Assets, including workstations, peripherals, software installs and configurations
      • Assist with software installs and upgrades
      • Desktop and laptop imaging and deployment
      • Network troubleshooting of wired and wireless connections
      • End user application support (Office 365, Production software, Internally developed applications)
      • Support of videoconferencing and audio-visual equipment
      • Printer setup and troubleshooting
      • Create simple and easy to understand documentation for the end user.
      • Support team members in troubleshooting issues that arise and serving as a L3 escalation point for complex issues
      • Work effectively in a team environment to implement projects in a timely manner
      • Other activities, duties or responsibilities that are required of the employee may be assigned Essential skills and experience:
        • Bachelor?s degree in Computer Science, Management Information Systems, Engineering, Math or related field, or equivalent work experience
        • 2-5 years? experience in Information Technology with 3 years? experience in Service Management or End User Computing preferred
        • Experience supporting Windows 7 and Windows 10 Operating Systems
        • Working knowledge of ITIL processes Good to have:
          • Experience in corporate desktop support
          • Experience with software packaging
          • Experience with SCCM
          • Experience working within an IT ticketing system
          • Experience in a food manufacturing industry Other Considerations:
            • Occasional travel as needed to support business needs.

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