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Field Service Engineer

Company: THERMO FISHER SCIENTIFIC
Location: Denver
Posted on: April 23, 2018

Job Description:

Field Service Engineer Job Description When you re part of the team at Thermo Fisher Scientific, you ll do important work, and you ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you ll find the resources and opportunities to make significant contributions to the world. Division Information: The Anatomical Pathology Division (APD) provides laboratories with the broadest portfolio of instrument and consumable solutions, from specimen collection and grossing to advanced staining and cover slipping. The Division generates $400MM in annual revenue and has 1,500 employees in 13 countries. The anatomical pathology product line includes Richard Allan Scientific, Erie Scientific, Microm, Shandon, and Lab Vision. How will you make an impact? Remotely based in Salt Lake City, Utah or Denver, Colorado, the Field Service Engineer is responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentationWhat will you do? Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments Manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision The Field Service Engineer will be responsible for customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Engineer will represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement. Provide on-site product installation and customer training, on an as-needed basis. Review available technical literature to maintain an awareness of current laboratory practices and procedures. How will you get here? Education Bachelor s Degree preferred or Associate s Degree with applicable related experience Experience 2-3 years of field service experience Knowledge, Skills, Abilities Must possess basic software skills and computer literacy. Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams. Good written and verbal communication skills, self-motivated and an effective team player. Physical requirements include the ability to lift 50lbs. Up to 80% travel may be required to meet customer needs. Must possess a valid driver s license. Familiarity with Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.Apply today!Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Associated topics: breakdown, calibrate, customer service, field service, field service technician, maintenance technician, millwright, service technician, troubleshoot, upgrade

Keywords: THERMO FISHER SCIENTIFIC, Denver, Field Service Engineer, Engineering, Denver, Colorado

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