Desktop Engineer (JO-2305-203216)

Company: LEDGENT Technology & Engineering - Roth Staffing C
Location: Denver
Posted on: May 27, 2023

Job Description:

Direct Hire, 100% RemoteCandidates must reside in one of the following states in order to be considered: Alaska, Colorado, Wyoming, Montana, Idaho, New Mexico, Washington, DC, Nevada, UtahSalary: $65k - $90k + bonus (discretionary based on performance)The Desktop Engineer is responsible for designing, engineering, and implementing solutions that support end user computing. End User computing includes the Operating System, Application Delivery, patch management, and application updates for end user devices. This role includes developing and distributing system configurations, documentation, enforcement of security policies, and management and maintenance of the centralized deployment of applications. This position focuses on providing an excellent End User experience and may provide general training for applications and hardware to end users or other support analyst as required.Essential Duties/Responsibilities:

• Create, manage, and maintain standard build/images, and the build/image creation process for end-user devices
• Engineer packages and deployments of End User device software via Microsoft Endpoint Configuration Manager (MECM) & JAMF
• Manage and administer Microsoft Endpoint Configuration Manager (MECM) & JAMF
• Automation and process improvement of current End User computing environment
• Serve as the main point of contact for the centralized configuration and patch management
• VDI implementation and management
• Review trend of support cases related to endpoint deployment to identify any areas of concern, propose and implement improvement measures
• Function as a resource on projects including new hardware images, Windows, Mac and Office upgrades and other projects involving updates to software on End User devices
• Coordinate with multiple teams and departments to implement, maintain, and enhance a common End User device experience
• Act as a technical escalation point and research complex technical problems and identify, implement, and communicate technical fixes
• Assist and train Technical Support Analysts and other IT staff on the troubleshooting and resolution of End User computing issues
• Partner/collaborate with application and security teams to develop a secure technical environment
• Automate tasks by scripting
• Maintain high standards in quality in the delivery of End User computing services
• Develop a deep understanding of industry trends and competitive advantages
• Maintain current and thorough knowledge of modern technologies
• Create and maintain documentation with a focus on detail
• Work independently and under the supervision of the Senior Systems Manager
• Plan for and implement disaster recovery/business continuity solutions for End User devices
• Work with 3rd party vendors and outside consultants as business needs require
• Other duties as assigned to fully meet the requirements of the position
• Works as part of an on-call rotationJob Qualifications (Education, Experience and Certification):
  • Five (5)toeight (8)years of experience withMicrosoft and Mac Desktop operating system and Windows application deployment, configuration, and management
  • Bachelor's in Information Technology, Information Systems, Computer Science, or other relevant degree andone (1)tofour (4)years of experience withMicrosoft and Mac Desktop operating system and Windows application deployment, configuration, and managementor,
  • Associates in Information Technology, Information Systems, Computer Science, or other relevant degree andthree (3)tosix (6)years of experience withMicrosoft and Mac Desktop operating system and Windows application deployment, configuration, and managementor,
  • Technicalcertification(s)preferred (MDAA, MCSA, ITIL,etc.)

Keywords: LEDGENT Technology & Engineering - Roth Staffing C, Denver , Desktop Engineer (JO-2305-203216), Engineering , Denver, Colorado