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Client Services Technician - Omaha, NE or Denver, CO

Company: National Indemnity Company
Location: Denver
Posted on: March 19, 2023

Job Description:

Multiple Locations: Omaha, NEDenver, CO Company:NICO National Indemnity Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere. Provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence. Essential Duties and Responsibilities:

  • Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Resolves most basic issues and questions. May assist and/or research the needs of callers and route calls or emails to the appropriate department or individual to handle. If appropriate, may provide contact information for Berkshire Hathaway affiliates.
  • Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures. May also provide submission status updates to agents via phone and/or email. If appropriate, identify available underwriters to assist on second and third level submission inquiries.
  • Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
  • Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures. Upon request, explain the loss run request process via phone and/or email to agents and/or insureds. Direct calls and emails requesting loss run explanation to the appropriate department. Additional Duties and Responsibilities: Performs related duties as situation dictates such as participating in special projects, etc. Knowledge, Skills, and Abilities: ( minimum qualifications needed to perform essential job function) Qualifications
    • High school diploma or GED and additional vocational courses
    • Basic math
    • Personal computer and related software Preferred Qualifications:
      • Bachelor degree in business or related field or equivalent
      • 1 to 2 years related work experience
      • Basic insurance terms and coverages
      • Type 35 wpm with accuracy
      • Knowledge of commercial automobile rating and policy coverages and endorsements
      • Insurance coverages and rating and insurance products
      • Company guidelines on acceptability and profitability for applications/accounts/policies
      • Insurance industry and marketing techniques
      • Company, Agency, and department practices and procedures In accordance with Colorado's Equal Pay for Equal Work Act, the good faith pay range for this job is $19 - $23 per hour. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. Actual salaries will vary and may be above or below the range as permitted by Colorado Equal Pay Transparency Rule 4.1.2. This good faith salary range will only apply where this described position will be performed in the state of Colorado, and should not be considered the compensation range in other locations or for other positions. A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

Keywords: National Indemnity Company, Denver , Client Services Technician - Omaha, NE or Denver, CO, Engineering , Denver, Colorado

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