Client Services Technician - Omaha, NE or Denver, CO
Company: National Indemnity Company
Location: Denver
Posted on: March 19, 2023
Job Description:
Multiple Locations: Omaha, NEDenver, CO Company:NICO National
Indemnity Company
As a member of the Berkshire Hathaway group of insurance companies,
we offer outstanding opportunities for professionals interested in
working with a successful company. We offer unparalleled financial
strength, stability and "large company" benefits, in addition to an
exciting, friendly, "small company" atmosphere. Provides excellent
customer service to agents, insureds, claimant, and others
contacting the Berkshire Hathaway Homestate Companies or the
National Indemnity group of insurance companies. Directs callers
and emails to the appropriate individual or department. Provides
contact information for agents, affiliated companies, etc. as
appropriate. Supports various business units by handling daily
workflow transactions, including misdirected or returned emails,
indexing, submission preparatory work, and basic correspondence.
Essential Duties and Responsibilities:
- Provides excellent customer service to agents, insureds,
claimants, and others contacting the Berkshire Hathaway Homestate
Companies or the National Indemnity group of insurance companies.
Resolves most basic issues and questions. May assist and/or
research the needs of callers and route calls or emails to the
appropriate department or individual to handle. If appropriate, may
provide contact information for Berkshire Hathaway affiliates.
- Supports Underwriting departments by processing various
submission steps which may include, indexing, preparing resource
documents, and assigning priorities according to standardized
procedures. May also provide submission status updates to agents
via phone and/or email. If appropriate, identify available
underwriters to assist on second and third level submission
inquiries.
- Correct and/or update address and contact information in
various systems at the direction of Underwriting and/or Client
Services teams.
- Process written requests from agents and insureds for copies of
policy loss runs in accordance with procedures. Upon request,
explain the loss run request process via phone and/or email to
agents and/or insureds. Direct calls and emails requesting loss run
explanation to the appropriate department. Additional Duties and
Responsibilities: Performs related duties as situation dictates
such as participating in special projects, etc. Knowledge, Skills,
and Abilities: ( minimum qualifications needed to perform essential
job function) Qualifications
- High school diploma or GED and additional vocational
courses
- Basic math
- Personal computer and related software Preferred
Qualifications:
- Bachelor degree in business or related field or equivalent
- 1 to 2 years related work experience
- Basic insurance terms and coverages
- Type 35 wpm with accuracy
- Knowledge of commercial automobile rating and policy coverages
and endorsements
- Insurance coverages and rating and insurance products
- Company guidelines on acceptability and profitability for
applications/accounts/policies
- Insurance industry and marketing techniques
- Company, Agency, and department practices and procedures In
accordance with Colorado's Equal Pay for Equal Work Act, the good
faith pay range for this job is $19 - $23 per hour. This range is
an estimate, based on potential employee qualifications,
operational needs and other considerations permitted by law. Actual
salaries will vary and may be above or below the range as permitted
by Colorado Equal Pay Transparency Rule 4.1.2. This good faith
salary range will only apply where this described position will be
performed in the state of Colorado, and should not be considered
the compensation range in other locations or for other positions. A
comprehensive benefits package is available for regular, full-time
employees, including health, vision, dental, life and disability
insurance as well as a 401(k) with company match. We also proudly
offer 100% upfront tuition reimbursement to regular, full-time
employees, to further your education. Our Omaha office boasts a
complimentary state-of-the-art, on-site gym, a robust wellness
program, low-cost downtown parking, and numerous volunteer and
networking opportunities with other emerging professionals.
Keywords: National Indemnity Company, Denver , Client Services Technician - Omaha, NE or Denver, CO, Engineering , Denver, Colorado
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