Customer Reliability Engineer
Company: NetApp
Location: Louisville
Posted on: January 26, 2023
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Job Description:
Job Summary
As a Customer Reliability Engineer, you'll manage a portfolio of
customer-facing cloud services (SaaS/IaaS) ensuring overall
availability, performance and security. You'll work in a highly
collaborative environment with NetApp and Google/AWS/Microsoft
teams from all over the world (RTP, Reykjav--k, Bangalore,
Sunnyvale, Redmond, and more). This position includes rotational
on-call work as part of a global team due to the critical nature of
the services we support.
Job Requirements
You will be working in a hectic and fast paced organization as an
engineer on the Customer Reliability Engineering (CRE) team. This
team is responsible for assisting NetApp Cloud Volume Services
(CVS) and Astra customers in resolving complex technical issues in
production environments.
We are looking for a CRE with a deep understanding of complex
distributed system platforms/cloud technologies and ability to
simply articulate it to customers and SREs within a customer
organization.
You will have the opportunity to work with your teammates and our
customers to support many new, leading-edge technologies that solve
real challenges. You will work to provide robust feedback and
guidance to our Product and Engineering teams while being a voice
for our customers. You want to make our customers successful while
strengthening their relationship with NetApp. You can make a huge
impact and have real ownership for the work you do.
Job Requirements
Essential Responsibilities
Education
Qualifications
Keywords: NetApp, Denver , Customer Reliability Engineer, Engineering , Louisville, Colorado
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