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License Eligibility Technician I - Steamboat Springs - Bonus Available!

Company: State of Colorado
Location: Denver
Posted on: September 24, 2022

Job Description:

Department InformationWe serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great healthcare and retirement benefit package.Exciting NEW Benefit!The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!CDOR VisionTo empower businesses and individuals through quality customer service, innovation and collaboration.CDOR MissionTo become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.CDOR ValuesDescription of JobDivision of Motor Vehicles (DMV)The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.We're hiring a customer service oriented individual for our entry level Driver License Eligibility Technician role at the Steamboat Springs Driver License location! This position is a trainee role where you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. If you're ready to grow a career with the State of Colorado and participate in all the benefits as a State employee, then this job may be for you!Primary Duties:Customer Service- Interact with customers as the primary point of contact. Communicate with customers about their needs, eligibility, and ensure compliance. Work with the customer and DLO team to troubleshoot any issues. Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc. Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other informationData Entry - Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatements. Assess authenticity of documentation by comparing applicant's statements with available data, utilizing SAVE (Systematic Alien Verification Entitlements) SSOLV (Social Security Online Verification) and PDPB (Problem Driver Pointer) system/Commercial Driver License information system Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permitsEligibility - Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility. Verify applicant's true identity by comparing biometric and demographic data with applicant's identifying documents and statements. Review documentation submitted for proof of identification/lawful presence by the applicantCash Handling - Inquire and collect fees for organ donor program and complete voter registration applications Collect and account for money received for all documents issued (This includes maintaining a cash drawer, counting cash, and balancing receipts)May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsCOLORADO RESIDENCY REQUIREMENT:Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.MINIMUM QUALIFICATIONS: One (1) year of professional work experience in high volume customer service.SUBSTITUTIONS: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.PREFERRED QUALIFICATIONS AND COMPETENCIES:Preference will be given to applicants with: Experience in a work environment in which laws, rules, and regulations are put into place Customer service experience utilizing conflict resolution techniques Customer service experience utilizing problem solving skills Strong written, computer and data entry skills Prior work in a high stress environment maintaining a professional attitude Prior work collaborating and working on a teamDriver License Systems Fundamentals (DLF Certification) :Newly hired (or transferred) License Eligibility Technician Trainees are designated "in training" for the first year in this position.License Eligibility Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in the position, License Eligibility Technician Trainees are required to complete DLF Certification. Upon passing the DLF certification, the Trainee may then be reallocated to a Technician II.Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.DOR Required Skills and Competencies: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.Conditions of Employment with the Colorado Department of Revenue:1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.3. Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.4. Applicants must be at least 21 years of age.5. Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted).6. Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers.Applicant Checklist:Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".Complete Applications must include the following documents:..... click apply for full job details

Keywords: State of Colorado, Denver , License Eligibility Technician I - Steamboat Springs - Bonus Available!, Engineering , Denver, Colorado

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