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Principal Engineer I - Operational Intelligence (AI/ML)

Location: Denver
Posted on: August 7, 2022

Job Description:

This position is eligible to work in a hybrid work model (combination of in-office and remote days).


Charter is transforming the way we drive satisfaction by leveraging AI/ML solutions to provide insights into where problems are occurring and automating fix actions. In this role you will be part of that transformation - you will apply data science, analytics, and IT operations knowledge to help expand this solution and drive overall operational efficiency. Key skills include the ability to extract information from a broad set of teams, design the methods to acquire key data, outline methods for anomaly detection, and work with the broader team to ensure the final product is delivered.

This role is a blend of process and technical skills that works inside a growing development team. Communication, curiosity, and a drive to improve how work is performed are key skills. We can t wait to talk with you about this growing team!


  • Conducts design sessions with engineers/architects to understand data sources
  • Designs data acquisition and enrichment approach
  • Defines anomaly detection approach
  • Gathers information regarding how dimensions of data are related
  • Ensures consistency of dimensions across data sets
  • Configures correlation within AIOps tool based on dimension relationships
  • Validates new releases of AIOps platform
  • Develops high-level requirements for new platform capabilities
  • Monitors and assists in managing the AIOps platform
  • Focuses on delivering value to the overall business
  • Mentors junior engineers within and beyond the OpsIntel team
  • Perform other duties as requested by supervisorBASIC / MINIMUM QUALIFICATIONS
    • Bachelor's degree in Engineering, Computer Science or related field and / or equivalent
    • Minimum five (5) years of Data Analysis Work experience
    • Minimum four (4) years of Database support / development or ETL work experience
    • Minimum three (3) years of Application Development and Integration work experience
    • Minimum two (2) years of AI/ML concepts exposureADDITIONAL JOB QUALIFICATIONS
      • Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
      • Advanced ability to create detailed documentation to functionally understand new and existing applications
      • Advanced ability to follow and implement established change and control policies and procedures
      • Advanced ability to troubleshoot application problems
      • In-depth knowledge of development tools, application frameworks, and testing tools.
      • Basic knowledge of operations systems support applications and software
      • In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
      • Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elementsPREFERRED QUALIFICATIONS
        • Enjoy working on loosely defined problems
        • Understanding of AI/ML concepts
        • Experienced in process review and design
        • Knowledgeable of Linux / Unix environments
        • Exposed to operational analytic or service assurance platforms (Moog, BigPanda, CA Spectrum, IBM Netcool/OMNIbus)
        • Knowledgeable of REST architecture
        • Exposed to streaming data such as Kafka
        • Exposed to data platforms such as Splunk, Kibana, Logstash
        • Exposed to XML and SOAP
        • Able to select technological solutions based on problem statements
        • Proficient in a scripting language such as Python, Perl or shell
        • Exposed to NoSQL data warehousing concepts

          EGN601 317267 317267BR

          Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

          The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Denver , Principal Engineer I - Operational Intelligence (AI/ML), Engineering , Denver, Colorado

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