Restoration Cleaning Technician

Company: SERVPRO of Denver West
Location: Englewood
Posted on: May 16, 2022

Job Description:

Job DescriptionRestoration Cleaning TechnicianServpro of Aurora, Castle Rock/Parker, West Littleton/SheridanPrimary RoleRespond to service calls as needed. Perform services as assigned, following SERVPRO® production guidelines. Communicate with Crew Chief to make sure all customer needs are met. Support Crew Chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.Results ExpectedProduction processes are performed according to guidelines and work orders. Communications to Crew Chief and customers are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.Customer Satisfaction

• Notify Crew Chief of customer needs and concerns.
• Be kind, courteous, and respectful to all customers.
• Deliver on promises made to customers.
  
  Production Processes and Jobsite Support
• Adhere to SERVPRO® 1-4-8 job response.
• Perform cleaning processes following SERVPRO® production guidelines per work order per crew chief directions.
• Clean cut appearance, (respirator must seal)
• Leave job site with a clean and orderly appearance.
• Follow SERVPRO® uniform policy.
• Develop production expertise: services, cleaning products, and equipment.
• Arrive at the shop no later than 7:50 am, Monday through Friday.
• Perform content cleaning at the company warehouse
• Perform structure cleaning at the job site.
  
  Communication
• Ensure clear two-way communication with Crew Chief and Technicians.
• Communicate to Crew Chief of any special equipment needed for the job.
• Time Off requests will be submitted 30 days prior to day off. (Exceptions may be made).
  
  Maintenance and Equipment Repair
• Maintain a clean and organized vehicle and clean equipment appearance.
• Clean and maintain facilities.
• Trucks will be cleaned and refueled at the end of each day.
• Incident reports will be filled out for any personnel incident, vehicle incident or broken tools.
• Equipment coming off the job site will be cleaned before being placed at a new job site.
• Truck checklists will be completed every single day.
  
  Safety and Risk Management
• Attend safety training.
• Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling.
• If you see something unsafe you will report it.
  
  Roles, Responsibilities, and Expectations
• Be on time every day.
• Be polite and courteous to all customers, vendors, and employees.
• Professional appearance.
• Follow all safety standards.
• Communicate any special equipment or labor to the crew chief.
• Complete a vehicle checklist every morning.
• Ensure vehicles are ready for a new loss at any time.
• Clean all equipment pulled from jobs before placing it at a new job.
• Report back to the on-call manager within 15 minutes when on call.
• Perform correct and complete demolition in a professional manner.
• Do a walk-through of the job site before leaving to ensure all equipment is running and placed properly.
• Vacuum/HEPA-vac all demolition sites.
• Place floor protection at every job.
• Work as a team to complete all tasks.
• Inform crew chief of any pre-existing damage.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Keywords: SERVPRO of Denver West, Denver , Restoration Cleaning Technician, Engineering , Englewood, Colorado