Sr Product Support Engineer

Company: SPECTRUM
Location: Denver
Posted on: May 16, 2022

Job Description:

JOB SUMMARY
Responsible for partnering with the Operations and Product development teams to analyze, understand, troubleshoot, and monitor moderate to complex back-end and front-end systems. Performs data analysis against: KPI, performance trends, anomalies, and creates content for leadership update.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Manages product experience best practices.

Coordinates with software development teams on critical issues that are impacting customer experience and collaborates with these teams on resolving the issues.

Leads and partners with all teams to troubleshoot and investigate moderate to complex software integration problems in production, stage and test environments.

Analyzes and revises existing system logic difficulties and documentation.

Develops, modifies, enhances, and implements designs, executes project deliverables and estimates scope of work.

Coordinates with customer and network operations on customer issues.

Responsible for estimating customer impact for identified customer experience issues.

Analyzes customer experience data to identify anomalies.

Manages outage management activities, including providing teams with customer examples and error data.

Performs data analysis against: KPI, performance trends, anomalies, and creates content for leadership update.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
In-depth foundation in data structures, algorithms, and OO Design
In-depth understanding of end to end software and related development technologies
In-depth understanding of best practices in cloud-based platforms & services
In-depth understanding of version control systems with code repositories (Git and Atlassian Suite)
Knowledge of Agile development methodologies
Ability to deliver against several initiatives simultaneously
Ability to prioritize and organize effectively
Effective written and verbal communication skills
Effective analytical and troubleshooting abilities
Ability to us data analytics techniques to identify KPI drivers and performance anomalies.
Ability to create content for Executive leadership level presentations using Power Point and xcel.

Required Education
Bachelor's Degree in Computer Science or relevant experience

Required Related Work Experience and Number of Years
Experience with query languages (SQL, HQL, MySql, Splunk, etc) - 3+
Software development experience (Java, C#, Objective-C, Swift) - 3-4
Web services development experience (REST, JSON, XML) - 2-4
In-depth experience with programming languages
Executive Presentations and content creation (power point, excel) 2-4
In-depth data analysis (Excel, Tableau, Kibana) 2-4

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Executive Presentations and content creation (power point, excel) 2-4
In-depth data analysis (Excel, Tableau, Kibana) 2-4
Experience with query languages (SQL, HQL, MySql, Splunk, etc) - 3+

WORKING CONDITIONS
Office environment
#LI - RC1 MPD398 311143-4 311143BR

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $76,800.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Denver , Sr Product Support Engineer, Engineering , Denver, Colorado