Sr Escalation Engineer *Evergreen* (58351)

Company: Polycom Inc
Location: Westminster
Posted on: April 11, 2021

Job Description:

Requisition ID--58351-----Posted--02/19/2021-----PLACEHOLDER_FUNCTION-----PLACEHOLDER_LOCATION----- Country (1) Providing remote and onsite Tier 4 level support for the full suite of the Poly RealPresence Platform and cloud service offerings and their integration with enterprise level deployments involving various technologies. Addressing security and network challenges in LAN and WAN based IP environments. Troubleshooting and resolving client technology concerns. Gathering, reviewing, and recording pertinent log files, traces, configurations, environmental information, and network topology data to analyze problems and synthesize solutions. Debugging issues using source code and isolating product defects down to the code level. Performing other duties as assigned. Note: this is a work from home position that reports to management at the Westminster, Colorado location. Degree Required & Major Field(s) of Study: Experience Required in Job Offered or in a Related Occupation: 5 years of experience in the job offered or related positions.

• Excellent troubleshooting skills involving unified communications technologies, minimum 5 years experience.
• Proficiency in configuring and debugging video and audio conferencing equipment from industry leaders such as Poly, Cisco and Microsoft.
• 5 years of experience using SIP/H.323 RFCs and advanced SIP/H.323 Call Flow;
• 5 years of experience installing, managing, deploying and troubleshooting Microsoft Lync/SfB , Microsoft exchange servers and Microsoft active Directory.
• 2 years experience with Microsoft O365 and Microsoft teams.
• 5 years of experience using Wireshark or equivalent technology to read and analyze network packet captures covering the following network protocols: RTP/RTCP, HTTP, HTTPS, DNS/DNS SRV, TCP/IP, and STUN/TURN;
• 5 years of experience using VMware and Hyper V.
• Proficiency in Linux operating system minimum 3 years of experience.
• 2 years of experience operating Microsoft Teams.

Keywords: Polycom Inc, Denver , Sr Escalation Engineer *Evergreen* (58351), Engineering , Westminster, Colorado