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Post Sales Solution Delivery Engineer

Company: Bradsby Group
Location: Denver
Posted on: February 22, 2021

Job Description:

The organization's Solution Delivery Engineer are principally outwards-facing. They have credibility with technologists, developers and project/product managers and are effective liaisons with the customer project team. As a Solution Delivery Engineer, you will have the opportunity to work with international teams, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%. What to expect?

  • Provide implementation consultation, training, and advice to customers about organization's features and architectural design best-practices, aiding their projects' long-term success.
  • Oversee the planning, tracking and completion of all implementation tasks throughout the customer's technical onboarding.
  • Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve.
  • Create and deliver technical training on product platform features to customers.
  • Work alongside external project management and internal CS/SA teams to successfully monitor progress and implementation of initiatives.
  • Create prototypes or code examples to facilitate customer onboarding and to support projects.
  • Synthesize and communicate prospect and customer product feedback to our Product Management, Engineering, and Marketing teams
  • Partner with the Sales, Customer Success Managers and Solution Architects, to ensure a successful customer experience with the organization. Here you will work very closely with the Customer Success Managers and Solution Delivery Engineers on accounts implementing the product. You will be following the architectural approach and project plan laid out by the account team to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your firsthand accounts of how customers interact with our product, tempered by your experience, will provide crucial real-world context for our teams building efforts. Your experience working with customers will allow you to further develop how the organization works with customers and provide better prescriptive advice going forwards. There are also opportunities to contribute to the organization's thought leadership by writing blogs and whitepapers, leading training workshops, or speaking at conferences. What you need to be successful?
    • At least 3 years-experience in a similar technical consulting, Solution Engineer, or Implementation Engineer role at a SaaS company.
    • Experience delivering digital projects that extensively use APIs (REST, GraphQL) and/or content management systems.
    • Practical experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures.
    • Programming experience in any of the following languages: JavaScript, Ruby, Node.js, .NET, Swift, Java, Python or PHP
    • Experience with at least two of these web technologies: JS frameworks such as React, static site generators such as Gatsby, REST APIs, CMSs, CDNs, etc. or experience with mobile development.
    • Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field)
    • Experience working with agile SDLC project management methodologies.
    • This is a customer-facing role and there is an expectation that you will build and maintain relationships with key technical contacts within the customer.
    • Demonstrated ability to think strategically about business, product, and technical challenges and recommend actionable solutions to support successful implementations.
    • Strong interpersonal skills with the ability to build diverse relationships and influence technical and non-technical audiences.
    • A problem solver with a cool head, able to deal with ambiguity, and work autonomously and with a team to drive customer results.
    • Excellent English communication and presentation skills and confidence conveying knowledge to a technical audience. - provided by Dice

Keywords: Bradsby Group, Denver , Post Sales Solution Delivery Engineer, Engineering , Denver, Colorado

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