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Director, Support Engineering

Company: Datadog
Location: Denver
Posted on: November 23, 2020

Job Description:

The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. The Opportunity: Would you like the opportunity to work at a company that is revolutionizing the IT monitoring space? Datadog is seeking a highly motivated, results oriented leader to join our high-growth organization and world class Solutions team. Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team of managers and individual contributors in our US-West region, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. You Will: Manage, develop, and mentor a fast-paced team of Lead Solutions Engineers, who in turn manage teams of 4-6 Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadogs 400+ integrations Work closely with Technical Solutions leadership on strategic initiatives as we scale our team globally Oversee successful onboarding of new Solutions Engineers Ensure successful development / education of Solutions Engineers in your group Assist recruiting efforts to find and hire top talent within your region. Coach new hires during on-boarding to ensure proper ramping of skills and capabilities. Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation Review and help prioritize Solutions Engineering escalations Assist with incident response during outages/incidents, communicating with customers and providing info to our internal teams Oversee demo training and demo certification Conduct regular 1:1s with team members to provide constructive feedback and skills development. You Are: Previous people management experience (in particular, managing a team of managers). Self-motivated, detail-attentive, and a desire to keep learning more. High EQ and soft skills. Critical thinker who defaults to a client-centric approach. Experience in successful implementation of process and procedure in a scaling region. Exceptional written and oral communication skills. Ability to think creatively about a wide variety of challenges. You're going to find new things every day. Minimum of 3 years in a Solutions Engineering or adjacent role. Bonus points: Knowledge of current infrastructure and monitoring solutions and technologies. Formal education and/or training in management skills or strategies. Previous experience working in a startup and/or fast-paced organization. CS or Engineering degree. Why You Should : Generous and competitive global and US benefits New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture About Us: Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. Equal Opportunity at Datadog: Datadog is anAffirmative ActionandEqual Opportunity Employerand is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Your Privacy: For more information on how we maintain the privacy of the information you submit as part of your application, please refer to our Applicant and Candidate Privacy Notice.

Keywords: Datadog, Denver , Director, Support Engineering, Engineering , Denver, Colorado

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