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Technical Writer

Company: eTeam Inc.
Location: Denver
Posted on: January 26, 2023

Job Description:

Job Description

Please carefully review the position requirements before submitting a potential candidate for consideration.
Role: Technical Writer

Location: Charlotte, NC & Denver, CO

Duration: 12 Months

The Retirement Operations Analyst participates in providing operational services to retirement clients. Working under general supervision, this job is responsible for preparing reports and analysis related to the investment and management of capital on behalf of clients and/or the organization itself.

Key Responsibilities and Duties
Analyzes fund performance data and resolves administrative problems.
Researches analytics data and follows up with other functional departments to answer ad-hoc client queries on a wide variety of investment, operational, compliance and regulatory topics.
Liaises with Fund Managers in developing and oversees the implementation of support strategies to service existing clients.
Prepares and delivers weekly, monthly and quarterly valuation reports to clients.
Certifies that all individual trades and accounts have been reviewed and verified.
Works closely with managers and develops solid relationships with clients.
Educational Requirements
University (Degree) Preferred
Work Experience
2+ Years Required; 3+ Years Preferred
Client Registrations
SRC Indicator: NRF

The Process Documentation Team in Individual Client Solutions (ICS) is looking for a Technical Writer who will collaborate with business partners to help design and document new and existing procedures for the Immediate Annuity (IA) Program. This person will engage with business partners in ICS and Retirement Operations and Shared Services (ROSS) to analyze, implement and update processes by using sound process improvement models and techniques.
Key responsibilities and duties:
Act as a thought partner working with the business to identify and mitigate regulatory risks where applicable through process documentation
Collaborate and influence audiences across different functions and at different levels in the organization
Develop professional content that addresses regulatory issues, e.g., SOX and SSAE16, where applicable
Facilitate documentation meetings with multiple business partners; responsible for standardizing procedures
Work with various functional units to analyze and document current business processes and determine areas for improvement (reliability and efficiency). Includes reporting out to business and/or upper leadership
Work effectively with business lines to identify opportunities to improve business processes and optimize value through the application of Lean, Six Sigma and continuous improvement tools and methodologies.
Produce high-level documentation and visual communication to drive and improve *** operational processes.
Products include standard operating procedures, job aids, process maps, and policies
Required qualifications
Three (3) or more years of direct technical documentation experience or relevant job experience including financial and/or data research and analysis experience
Bachelor's degree required, or equivalent business experience
Solid understanding of the technical writing process and linear approach to process design
Must have excellent oral and written communications skills, in addition to critical persuasive and influencing abilities
Excellent presentation capabilities necessary for facilitating and negotiating with various business professionals
Intermediate level knowledge and experience with Visio, Snagit and Microsoft Office
Preferred qualifications
Project management experience or a certificate such as Six Sigma Green Belt
Proven track record of effective leadership and teamwork abilities
Possess excellent critical and analytical skills, and ability to work independently and in project teams
Demonstrates the ability to direct and motivate others

Start Date: 24-Jan-2022
End Date: 31-Dec-2022

Travel Required: No
Additional Screening Required: Yes

For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts.

Keywords: eTeam Inc., Denver , Technical Writer, Advertising , Denver, Colorado

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