Social Media Analyst

Company: DISH Network Corporation
Location: Englewood
Posted on: November 22, 2021

Job Description:

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. We are currently looking for an adventurous Social Media Analyst with a strong understanding of social platforms to add to our Customer Experience Transformation (CXT) team, reporting to the Manager - Voice of the Customer. This person will be measuring the customer reaction to our business and identifying opportunities in all areas. Primary Responsibilities: Deliver social insight communications and reporting including but not limited to performance reporting, consumer and brand research, and competitor analysis providing actionable insights Set up insight visualizations and dashboards for the organization to utilize Identify and add appropriate context to insights through expert visualization and storytelling Social listening frameworks will be leveraged to identify success through the digital space. You will be responsible for analyzing and consolidating social and web data such as industry trends, customer insights, company perceptions, etc. Using qualitative and quantitative data, you will need to communicate opportunities identified within the holistic customer experience. The right candidate will be ignited by the chance to be the subject matter expert on our social presence and utilize the robust amount of data available to tell the story of our customers' experiences. Additional Responsibilities Collaborate with key stakeholders to identify their needs Deliver insights to an executive audience with excellent communication skills Monitor social trends in the industry and among competitors Assist with social media platform management and support Provide insights to customer care and skills agents Work with data and analytics experts to identify insights and opportunities To be successful in this role, our ideal candidate will have: Bachelor's Degree from four-year college or university, preferably in analytics or marketing. Plus 3 years of related experience and/or training; or equivalent combination of education and experience. Strong knowledge of social media platforms (Twitter, Reddit, Facebook, TikTok, Instagram, Pinterest, LinkedIn, etc.) Experience working with Sprinklr or other enterprise social listening products Experience supporting and working with cross-functional teams in a dynamic environment. Demonstrated ability to create compelling visuals Compensation: $64,800.00/Year - $89,400.00/Year From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Keywords: DISH Network Corporation, Denver , Social Media Analyst, Advertising , Englewood, Colorado