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Administrative Assistant

Company: Jefferson Center for Mental Health
Location: Wheat Ridge
Posted on: April 18, 2019

Job Description:

Administrative Assistant Overview Jefferson Center is looking for a positive, energetic person to assist clients and staff as a first level of contact as part of the main operator and front desk Administrative Support team. This position will provide exceptional customer service and administrative excellence to clients and staff. It will require the employee to answer a busy Center-wide multiline phone system systematically. In order to support the Administrative team the employee will also be asked to float to support the needs of the front office staff at various offices located in Jefferson County. Responsibilities Excellent customer service and communication skills. Responsible for main switchboard, centralized scheduling, myHealthPointe support (client portal), Health Crowd (appointment reminder system) messaging customers, and submitting medication refill request. Cross trained to assist clients at the Front Desk. Float to other offices within Jefferson County to support the customer services and administrative duties of the Front Desk and Main Operator team. Provide administrative support to the various Jefferson Center teams/programs. Assist clients in the Navigation suite. Sign/sort/track incoming deliveries, mail and incoming/outgoing messages via other technology (e-mail, text etc..). Maintain at least a 98% answer rate for calls coming into the Attendant Work Station within five rings. Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Program Coordinator. Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment. Initiate and maintain effective interpersonal relations with consumers, peers, staff and the general public exhibiting courtesy, enthusiasm, flexibility and a spirit of cooperation. Ability to multi-task, prioritizes concerns, and effectively manages time independently. Collaborate with various departments to insure a cohesive work environment Attend mandatory meetings and trainings. To be compliant with individual training plan. Participates in supervision by coming prepared with an agenda. Utilizes a problem solving approach as well as feedback. Attends supervision at times and intervals agreed upon with supervisor. Works cooperatively with other community agencies, as appropriate, and in agreement with supervisor. Employees will be held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Jefferson Center is a Trauma Informed Agency. As such, the following expectations apply: Have an understanding of how trauma impacts the lives of the people being served, so that every interaction is consistent with the recovery process and reduces the possibility of re-traumatization. As required, participate in the Center's training/educational programs designed to enhance knowledge about Trauma Informed Care, the impact of trauma and trauma recovery. Ensure those interactions with clients and other Jefferson Center employees supports the principles of trauma informed care. Qualifications High School Graduate or equivalent. Prior experience in Main Switchboard/Phone receptionist duties is desirable. Prior experience working as a Receptionist or Front Office staff member. Prior experience in Electronic Health Records (EHR) is desirable. Outstanding customer service skills, along with a willingness to help other people. Pleasant personality and phone voice. Knowledge of the Jefferson County, CO area, the community and people helpful. Knowledge of Microsoft Office products.

Keywords: Jefferson Center for Mental Health, Denver , Administrative Assistant, Administration, Clerical , Wheat Ridge, Colorado

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