Central Ops Officer Assistant

Company: Pinnacle Bank/Bank of Colorado
Location: Fort Lupton
Posted on: April 1, 2026

Job Description:

GENERAL SUMMARY: Provides customer support via the telephone. Oversees all aspects of the Shared Operations department. Must be able to perform any and all duties in the Department. Provides support to sister banks on operational functions. Also responsible for training as well as performance evaluations. Accountable for all actions, activity and performance in the bookkeeping area of Shared Operations. RESPONSIBILITIES AND DUTIES: Provides telephone customer service and support for external and internal customers regarding inquires and problem resolution. Researches and resolves problems as needed. Oversees Non-Post and EIM processing. Monitors weekly/monthly employee schedules for shared operations bookkeeping department. Reports are prepared by the leads in each department. Monitors vacation and sick leave. Holds regular staff meetings with all employees. Responsible for all disciplinary/conflict resolution in department. Prepares employee performance evaluations for Shared Operations. Monitors all institution collection items handled by Shared Operations. Reviews Cash Items and Federal Reserve Bank Statements daily and helps with resolutions. Tracks and reconciles offages that may occur in the cash items and blocks each day. Develops and implements procedures as requested by management. Branch training on new products. Works with PDS on changes and upgrades. After hours contact for all Ops Center Issues/Branch issues. Serves as coach for Peak Performance. Audits review. Other duties as assigned by management. Regular and reliable attendance. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of ITI preferred. Must be able to operate a PC with keyboard accuracy and speed. Knowledge of windows-based programs on either an IBM or MacIntosh Computer. Skills in good customer service and telephone courtesy. Ability to work under pressure and have constant interruptions while doing assigned responsibilities including reconcilement, verification and computer input. EDUCATION AND EXPERIENCE : High School or equivalent. Three to five Bank operations experience is required. PHYSICAL DIMENSIONS: Seeing: 75-100% Must be able to read computer screens and reports Hearing: 75-100% Must be able to communicate with customers and employees. Standing/Walking: 50-74% Climbing/Stooping/Kneeling: 0-24% Lifting/Pulling/Pushing: 0-24% Fingering/Grasping/Feeling: 75-100% PHYSICAL DIMENSIONS: Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. More details Monday-Friday

Keywords: Pinnacle Bank/Bank of Colorado, Denver , Central Ops Officer Assistant, Administration, Clerical , Fort Lupton, Colorado