Office Assistant, Customer Support

Company: PSI Services LLC
Location: Wheat Ridge
Posted on: September 24, 2022

Job Description:

$500 Sign On Bonus Distributed after 90 days

PSI is the leader in the assessment industry and has been in business for over 70 years! PSI provides license and certification exams for state and federal agencies, as well as assessments, for public and private companies.

Position: Test Center Administrator - F/T - $16/hour - Wheat Ridge, CO 80033

Benefits: Full Benefits Package

Schedule: Wednesday, Thursday, Friday: 7am-3pm, Saturday: 7am-5pm

Role: This position assists in the administration of numerous tests and exams while maintaining a secure testing environment. Paid training is provided.

Essential Functions: Proctor a variety of tests while maintaining a secure testing environment. Maintain confidentiality and security of all testing materials. Must be vigilant - able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.

Responsibilities:

Verifying valid government issued I.D's and other legal documents.
Responsible for reception duties; check-in and out of testing candidates.
Monitoring duties include; one -way mirror surveillance, video surveillance, and routine walk through inspections.
General office tasks to include report writing, email communications, and over the phone customer service etiquette.
Assist in training new proctors
Assist with daily test center operations to ensure a safe and secure testing environment.
Provide electronic fingerprinting services / at select locations only.

Qualifications:

High school diploma or equivalent
Cannot be currently licensed/certified in any trade
1 full year of customer service experience
1 full year of basic computer skills
Knowledge of Microsoft applications
Ability to walk/stand for 40% of the time throughout shift
MUST be reliable and work as part of team
Possess problem solving skills and engage in analytical thinking in stressful situations
Prior proctor/teaching experience is a PLUS!

Candidates must be able to pass an extensive background screening. For more information on PSI Services LLC please visit: http://corporate.psionline.com

Keywords: PSI Services LLC, Denver , Office Assistant, Customer Support, Administration, Clerical , Wheat Ridge, Colorado