Ass't Front Office Manager (Night)

Company: Hyatt Regency DTC
Location: Denver
Posted on: May 16, 2022

Job Description:

Job DescriptionHyatt Regency Denver Tech Center is seeking an Assistant Front Office Manager to join our team of hospitality professionals! This is an ideal position for someone with hotel supervisory or management experience who is looking to build their skillset at our beautiful property. This is a management position which includes fantastic benefits including:

• Generous bonus potential
• Medical, dental, and vision insurance
• Vacation and sick time
• Paid holidays
• People-centric culture with a growing company!The Assistant Front Office Manager is responsible for:
  • Assist the Director of Rooms in duties associated with supporting the Front Office and ensuring the team is set up for success
  • Train new hires and participate in ongoing training with existing colleagues
  • Assist the Director of Rooms and rooms management team with strategizing and execution of action plans to ensure guest service scores are at or above brand standard
  • Provide input to the Director of Rooms and participate in the hiring, training, scheduling, performance evaluation, payroll, labor and P&L review, coaching and counseling of Front Desk team.
  • Serve as department expert and resource on programs such as brand loyalty program, property management system, HotSOS, HySat, GEM, etc. Ensure that team is consistently and effectively using resources to ensure guest satisfaction.
  • Maintain knowledge of Accounting procedures and ensure they are followed by team members, including cash shift drops, posting of charges, obtaining proper and complete credit card authorizations, tax exemption documentation and correctly adjusting charges as needed.
  • Ensure that Westmont Hospitality policies and Hyatt brand standards are adhered to at all times
  • Ensure coverage of all required duties of the Front Office in the absence of the Director of Rooms. Serve as Manager on Duty as required.
  • This position will be responsible for shift coverage and the duties associated with the positions of Front Desk Agent / Night Auditor, including checking guests in and out, responding to guest calls and questions, completing shift checklists, etc. This position will typically supervise a shift of Front Office Agents.The ideal candidate for this positionMinimum 2 years' hotel front desk experience, preferably at an upscale hospitality environment, or supervisory/management experience at a select service hotel. Previous experience with Opera PMS strongly preferred. Strong communication skillsAbility to de-escalate situations with guests and employees while maintaining a calm demeanor Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and/or holidays.Benefits: Medical, dental, vision and more for full-time employeesEOE/M/F/D/VSalary starting at: $55,000

Keywords: Hyatt Regency DTC, Denver , Ass't Front Office Manager (Night), Administration, Clerical , Denver, Colorado