Front Office Manager

Company: Holiday Inn Denver East
Location: Denver
Posted on: November 22, 2021

Job Description:

Overview: Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager General Manager - Area General Manager Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management. Position Requirements
  • Associates or Bachelors degree preferred.
  • 2 to 5 years hospitality related experience. Work Environment and Context
    • Work schedule varies and may include working on holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It About Us : The Holiday Inn Denver East - Stapleton offers some of the best accommodations in the Stapleton area including a heated indoor/outdoor pool (open year round). Guests also love our free high-speed internet access, Keurig coffee makers, and a location that places you 6 miles from Downtown Denver. Take a ride in our complimentary shuttle to the Northfield Shopping Center. With arcade games, bowling, drinks, and food; this is a place even your kids will enjoy. Enjoy a stroll around the Stanley Marketplace where you can visit over 50+ independently owned Colorado businesses that offer a place for you to eat, drink, shop, exercise, play, work, and moreWhether traveling for business or pleasure, you can host any type of meeting or event in one of our twelve function rooms. Our newly renovated and modern facility includes a 24-hour business center with free copy and print services.

Keywords: Holiday Inn Denver East, Denver , Front Office Manager, Administration, Clerical , Denver, Colorado