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Senior Digital Communications Specialist

Company: TeleTech Holdings, Inc.
Location: Englewood
Posted on: January 13, 2019

Job Description:

TTEC is seeking a DigitalCommunications Specialist to join our Enterprise Services team at ourGlobal Corporate Headquarters, based in Denver, Colorado. What you'll be doing: As a key member of the Global Digital Communications team, the SeniorDigital Communications Specialist will play an integral role in positioning andpromoting TTEC's corporate voice through online forums, communities and spaceswithin the organization. In addition, you will help develop andenforce all online brand standards across the organization. In addition, this position will support the intranet. Thisindividual will represent several different departments within theorganization, helping to create and maintain the objectives and goals ofthese departments while facilitating conversations and forums related to theemployee space. They will be responsible for coaching users on community toolsand be responsible for coordinating training sessions and building traininglabs to produce educational and informational content within these communities. What you'll bring to us:* Develop and postinteractive content that encourages participation and the development ofuser-generated content to ensure that the community is achieving itsobjectives.* Manage strategyfor all communications tactics on intranet, including targeted communicationsand home page billboard, and mobile instance* Train contentauthors and community owners on how to leverage intranet for communications andcollaboration* Incorporate gamificationtriggers to drive collaboration on key initiatives.* Consult withcross-functional teams to promote collaboration strategy* Trains contentauthors, end users and administrators on best ways to use the site* Owns marketingand communications strategy* Manages upgradesand launch of new features by reviewing documentation, attending trainingsessions with vendor and leading QA testing* Ownsrelationship with vendor and manages technical support escalations andtimelines* Oversee andidentify opportunities to develop new content* Evangelizedigital signage channel among content authors and corporate communications team* Manage strategyto explore and purchase new digital signage or expand existing product* Work with IT andsupport teams to ensure a superior employee experience. Optimize userpermissioning capabilities to deliver the right content at the right time tothe channel appropriate for the user. Whatskills you'll need:* Bachelor's degree preferred* 3 years in onlinecommunity management* Strong organizational,presentation and communications skills, with the ability to build coalitions& mediate* Deep familiarity withPowerPoint, Excel, Word, and strong spoken/written English language skills* Familiarity with prevailingInternet technologies such as html, streaming media, ad tagging, disruptive webtechnologies* Knowledge of Flash,podcasting/blogging, RSS, etc. (no coding experience required)* Ability to parse andexploit online analytics / technology and communicate them to individuals withwidely varying degrees of technical sophistication Who We Are: TTEC isa pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers inmore than 80 countries and 50 languages across social, mobile, and digitalchannels. We utilize a holistic approach,applying solutions from our four customer experience segments-Consulting,Technology, Care and Growth-to help companies provide an amazing experience totheir customers, inspire customer loyalty, and grow their business. Ouremployees live by a set of customer-focused values that guide relationshipswith clients, their customers and each other. Our EnterpriseServices organization is the machine behind our market-facing product andsolution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance,Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capitalteam members, we help to guide and simplify TTEC's business processes andoperations. WhatWe Offer:* Variable incentive bonus plan, 401K company match,tuition reimbursement* Global career mobility, professional development, employeerecognition programs* 'Dress for your Day' philosophy, opportunities forflexible and remote schedules* Cafeteria, fitness center, car detailing, drycleaning, postal services, covered parking* Rich wellness program and incentives* Access to local discounts in Denver for servicesand entertainment venues* Social activities including Boo at HQ, socialhours, take your kids to work day, holiday luncheons & patio grill summerconcert series TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. #LI-BR1 '1533820

Keywords: TeleTech Holdings, Inc., Denver , Senior Digital Communications Specialist, Accounting, Auditing , Englewood, Colorado

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