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Senior Analyst Enterprise Workflow, Digital - Multiple Locations

Company: Comcast
Location: Englewood
Posted on: November 9, 2018

Job Description:

Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers. It is focused on providing multi-platform marketing solutions to reach audiences most effectively and efficiently. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers.

Comcast Spotlight offers clients easy-to-buy, easy-to-execute options customized around their business goals. We work with clients to provide them with customized, multi-screen media marketing solutions that utilize our suite of products in the way that's best suited to meet their objectives. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen.

Job Summary:
Responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes that support the Marketing, Provisioning, Customer Care, and Technical Operations and to define the future state that will be enabled through technology. Has in-depth experience, knowledge and skills in
own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Core Responsibilities:

  • Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
  • Develops scalable processes to support and benefit the Company's architecture vision.
  • Deconstructs technical concepts and metrics to facilitate process development.
  • Helps to define success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.
  • Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations.
  • Develops repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
  • Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
  • Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.
  • This position can sit in any Spotlight location Job Specification:
    • Bachelors Degree or Equivalent
    • Generally requires 5-7 years related experience Employees at all levels are expected to:
      • Understand our Operating Principles; make them the guidelines for how you do your job
      • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
      • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
      • Win as a team-make big things happen by working together and being open to new ideas
      • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
      • Drive results and growth
      • Respect and promote inclusion and diversity
      • Do what's right for each other, our customers, investors and our communities Comcast is an EOE/Veterans/Disabled/LGBT employer

        Keywords: Comcast, Denver , Senior Analyst Enterprise Workflow, Digital - Multiple Locations, Accounting, Auditing , Englewood, Colorado

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