-Approach all encounters with guests and employees in a friendly,
-Comply at all times with standards and regulations to encourage
safe and efficient hotel operations.
-Maintain a friendly and warm demeanor at all times.
-Initiate and complete the End of Day process.
-Run all reports as required for Food and Beverage audit.
-Complete the Night Audit checklist for computer procedures
-Balance the day's work.
-Maintain cashiering responsibilities as per Front Office
-Maintain Front Office computer system operation.
-Fulfill all Front Office functions between the hours of 11:00 p.m.
and 7:00 a.m.
-Handle and follow through on all guest requests daily from 11:00
p.m. until 7:00 a.m.
-Follow safety and emergency procedures.
-Maintain proper record keeping (i.e., log books, etc.).
-Be familiar with all policies and house rules.
-Complete the initial direct bills, daily, and place on the
Property Accountant's desk; Attach all folio/banquet check back-up
to the bills.
-Maintain radio contact with other employees during entire
-Have a working knowledge of security procedures.
-Ensure employees are at all times, attentive, friendly, helpful
and courteous to all guests, managers and fellow employees.
-Prepare and distribute the Daily Flash Report.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.