Collections Specialist

Company: Holland & Hart
Location: Denver
Posted on: May 28, 2023

Job Description:

General Purpose:Responsible for identification, collection, and reporting of delinquent accounts receivable. Performs direct client/attorney contact for assigned accounts. Provides training and support relating to collections for regional accounting staff. Assist other Financial Services staff as needed.

Essential Duties/Responsibilities:

• Initiate client/attorney communication and written contact to effect timely collection of delinquent account and improved client service. Prepare and distribute accounts receivable reports as required by Firm Management.
• Update collections database, ARCS, with comments and payment promises, and set tasks for timely follow-up. Prepare and distribute client account reminder statements.
• Monitor collection software for accuracy of information and work with IT personnel to resolve problems and ensure upgrades are tested and performed in a timely manner.
• Work with assigned attorneys to monitor collection accounts. Take appropriate steps to resolve billing issues, as well as timely escalations of problem accounts to Firm Management.
• Perform data analytics on customer AR balances and Billing reports. Must be able to provide a meaningful understanding of results and issues requiring attention and provide solutions to billing disputes and payment discrepancies.
• Work directly with outside collection agencies and provide information/assistance as needed.
• Identify and process refunds for retainers and overpayments. Process credit card payments.
• Serve as backup for regional collection personnel to ensure consistent client contact on large receivables.
• Establish and maintain effective and cooperative working relationships with clients, firm staff, and management.
• Provide excellent customer service to both internal and external customers.
• Abide by Firm policies, work procedures and instructions.
• Perform special assignments/tasks as required.
• Serve as backup for Accounts Receivable staff.
  
  Job Qualifications (Education, Experience and Certification):
  
  
  • Minimum 5 years' experience in collection of accounts receivable and/or knowledge of legally accepted collection practices.
  • Bachelor's degree and law firm experience preferred.
  • Requires fundamental knowledge of accounting software and sound knowledge of accounting principles.
  • Requires analytical skills to apply knowledge to practical situations and the ability to foresee problems and effect solutions.
  • Ability to identify issues attributing to account delinquency, experience in negotiating payment plans, and account reconciliations to assist attorneys and their clients with resolving billing and collection issues.
  • Requires strong data entry and ten key skills, and proficiency in Word and Excel.
  • Requires excellent organizational and planning skills to prioritize and complete detailed accounting work accurately and in a timely manner, and to assess, recommend and implement improved work procedures.
  • Requires ability to self-direct and take initiative, and work independently under pressure and pre-set deadlines, with a high level of attention to detail with consistently high production.
  • Requires exceptional interpersonal oral and written communication skills to work effectively with personnel at all levels within the firm, and firm clients.
  • Requires dependability, and the willingness to meet the requirements of the position, respond quickly to changing priorities, and accepting a wide variety of assignments with a positive attitude and team spirit.
  • Requires high level of skill in handling sensitive information and absolute confidentiality and discretion.
    
    Competencies:
    
    
    • Functional/Technical Expertise- Understands necessary information, processes and procedures to carry out job responsibilities.
    • Customer Orientation- Views the firm through the eyes of the customer and goes out of their way to anticipate and meet customer needs.
    • Communication- Recognizes the essential value of continuous information exchange.
    • Team Player- Team oriented; maintains composure and is adaptable to the changing needs of the team.
    • Results Orientation- Maintains appropriate focus on outcomes and accomplishments.
      
      Physical Requirements:
      
      While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.
      
      The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      
      Work Environment:Professional office atmosphere. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.
      
      The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      
      Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
      
      Holland & Hart offers of employment take into consideration a candidate's education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. CO Salary Range - $26.15-$43.58/hour. A discretionary bonus may be available based upon performance.
      
      Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Keywords: Holland & Hart, Denver , Collections Specialist, Accounting, Auditing , Denver, Colorado