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Senior Program Manager

Company: Eberl Claims Service
Location: Denver
Posted on: February 22, 2021

Job Description:

At--Eberl, we provide insurance claims handling solutions that--exceed client expectations--and as such, we have raised the bar for the entire industry. We pride ourselves on hiring and retaining top talent, allowing us to maintain our status as an industry leader. If you are interested in growing your career and bringing your talents to--Eberl, see the latest career opportunity below Based in Lakewood, CO, the Senior Program Manager will be the internal champion for building a continuous improvement culture by creating and implementing process excellence across all business segments within Eberl. --If you have a passion for business process improvement and a desire to help an organization unleash value that drives exceptional customer experiences through business transformation, this is the opportunity for you. We have an immediate career opportunity for a Senior Program Managerunder the direction of the Vice President of Continuous Improvement. If building relationships and forming partnerships to drive innovation and change inside an organization immediately gets your attention and you have a consulting mind-set - with a desire to coach and train the organization to continually apply Continuous Improvement practices; we're looking for you to join our team! Your experience in organizational design and alignment, and program management coupled with your ability to champion culture and change management throughout an organization will put you at the head of the line.-- We need a go-getter who can quickly build trust across the organization and collaborate with business leaders to identify and execute on business process transformation opportunities. You will bring a problem solving, metrics-oriented mindset and an understanding of what it takes to analyze business needs and translate and transform them into redesigned business processes. If you enjoy using your problem solving and critical thinking skills to create business value, enjoy a challenge, and have a curious mind this is the opportunity for you. RESPONSIBILITIES:

  • Serve as an objective and trusted adviser to business unit and functional leaders to achieve operational excellence
  • Lead efforts to support a continuous improvement culture; be an advocate for change, our customers, and innovation
  • Develop deep understanding of critical business processes, analyze for improvement opportunities and present recommendations. Assess processes to determine how to reduce rework, improve quality, increase customer satisfaction, improve efficiency, increase revenue and/or improve the ability to deliver our services.
  • Develop and establish ways to measure performance against process requirements, develop data collection strategies to support KPIs, aligning improvement projects to close performance shortfalls
  • Partner closely with IT and other functions that supports and enables continuous automation and digital transformation efforts
  • Lead and facilitate process mapping and improvement workshops, apply appropriate methodologies and tools
  • Work with business leaders to drive and/or monitor continuous improvement implementation projects to closure.
  • Establish appropriate communication and recognition protocols for sharing Continuous Improvement news, activities, and learnings across the organization. Job Requirements QUALIFICATIONS:
    • Bachelor 's degree in Business Administration, Finance, Engineering, Technology or equivalent.
    • 5 to 8 years of experience in any of the following areas, preferably in the Professional Services or Consulting industries: Business Process Improvement, Business Transformation, Process Engineering, or Operational Excellence.
    • Proven track record of successfully collaborating with business partners to analyze business processes and drive change., make thoughtful recommendations for improvement, and provide oversight in the execution solutions
    • Lean Six Sigma, project management or other certification preferred
    • Demonstrated critical thinking skills, innovative thinking, and analytical skills
    • Communicate findings and recommendations in a logical manner that demonstrate strong written/verbal communication skills
    • Strong facilitation, influence, and interpersonal skills
    • Ability to work independently with limited direction and be able to collaborate effectively with all levels of an organization
    • Proficiency in Microsoft Office applications (Microsoft Word, Excel, PowerPoint, Visio)
    • Strong data analytics skills; exposure to data visualization tools (PowerBI) a plus
    • Willingness to travel overnight occasionally (20-25%)
    • Pay Range 120-150K-- Eberl Claims Service is an Equal Opportunity Employer--

Keywords: Eberl Claims Service, Denver , Senior Program Manager, Accounting, Auditing , Denver, Colorado

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