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Business Transformation Senior Leader --- US/Remote

Company: TeleTech Holdings
Location: Englewood
Posted on: January 15, 2021

Job Description:

Job Description - Business Transformation Senior Leader --- US/Remote (02TMT)Job Description Business Transformation Senior Leader --- US/RemoteThe world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. What we are looking for: We are looking for a strategic and tactical leader who has a track record of developing, implementing, and executing customized customer experience and employee experience solutions powered by best-in-class digital platforms. As a business transformation senior account partner, you will be responsible for envisioning, designing, developing and overseeing the delivery of world class CX/EX solutions to some of the world---s largest brands. You will tap into the breadth of TTEC Digital---s collective portfolio, partner with the practice leads to deliver ---customer experience as a service--- driving contact center optimization while also enabling the adoption of efficient and effective digital channels. The candidate must have the expertise required to operationalize transformational solutions resulting in measurable outcomes for our clients. This role includes being the trusted advisor to our executive client, chief business solution architect, transformation program manager, and growth agent for TTEC---s service portfolio. What you---ll be doing: Trusted AdvisorRepresent TTEC Digital at senior level discussions and develop the reputation of a trusted advisor and expert to the client base and internal stakeholdersBuild advisory relationships with C/E-suite executives. Convert relationships with executives into long-term partnerships that extend TTEC---s value and account growth Serve as a digital and customer experience transformation subject-matter-expertMonitor market needs and trends in the CX/EX space to ensure our solutions resonate with clients and solve the challenges they faceMust have the ability to see the big picture, provide program/account leadership, earn client trust and have the capability to engage in detailed oversight Chief Business Solution Architect and Account PartnerProactively identify and cultivate business opportunities, identify and respond to customer requirements and help craft insightful, high-quality solutions to solve complex business challenges Personally, drive new business development efforts in customer and digital transformation, to include the origination and closure of multi-million dollar, cross-service-line engagements Develop commercial solutions that allow for productive negotiation with the client and result in programs that meet targeted profit margins for the applicable engagement soldGuide the execution and client growth strategy; Be actively involved in engagement performance - setting high standards for the delivery team.Ensure the quality of the solutions put forth to the client are truly distinctive and display a demonstrated focus on achieving client impact by way of tangible resultsManage a profitable account in all aspects of sales, delivery, finance, people leadership, and strategy Senior Transformation Program ManagerLead all aspects of program and account planning end to end: including business case development and associated budget needs, project charter, scope development, key milestones and deliverables roadmap, communication with the project teams and leadership, resource planning, manage risks/assumptions/issues/dependencies, create measurement plans, etc.Oversee the development of clear and accurate communication and project documentation, including project plan, status reports, internal meeting notes, change requests, and resource requests and assignmentsHands on delivery of client program with respect to strategy, advisory services, coachingDevelop and execute an efficient communication strategy for ensuring communication with all levels of client management and within the team.Understand agile program management principles and tools; coach workstream leads as needed to move from waterfall to agile deployment People Management and Leadership Partner with the TTEC Digital and Engage leadership teams to drive followership and a single voice to the accountProvide coaching, development, and leadership to a highly matrixed team while demonstrating company values and brand promise.Leverage your personal network to help grow a team filled with talented resources that have a passion for connecting with customers and orchestrating exceptional experiences across every customer touchpointBelow is an illustrative list of account-based direct reports Program Manager or Program Analyst to track/report KPI metricsDirector to oversee/prioritize and help design solutions, support deployment and coordination among TTEC teams.CX/EX Business Analysts based on size of account to develop use cases and run the development engine.Matrix reporting for workstream leaders; ensuring alignment to overall deliverables. What skills you---ll need: Motivation, Passion, Ownership, Integrity and Responsiveness. Those are just some of the attributes valued at TTEC Digital. Of course, there are some other requirements too. These include: 20 years--- professional experience including 8 years in executive account management or consulting Expertise and breadth across a spectrum of capabilities: envisioning and designing customer experiences, developing target operating models enabling those experiences with digital solutions, analytics, change management and operations excellence.Strong operational field-general who is equal parts strategic and tactical and immediately immerses himself/herself into the businessTrue intellectual capability - the ability to understand, discern and synthesize complex business, operational and financial issues into real world strategies---a true ---out-of-the-box--- thinker with the intellectual horsepower to lead from the frontGlobal perspective. Accustomed to doing business all around the world and comfortable working with executives with diverse cultural backgrounds; Sound financial management and commercial acumen with experience of running a P&LStrong understanding of the revenue/sales and service issues facing companies in healthcare Prior exposure to mergers & acquisitions and recognizing the synergies with new service lines that provide accretive capability Personal credibility plus proven ability to attract, select, motivate and develop world-class talent to build a strong organization; Minimum Bachelor---s level degree required; Master---s degree preferred COMPENSATION and benefits The anticipated starting salary range for individuals expressing interest in this position is $141K - $200 K USD. This position is eligible to participate in an annual incentive program. Benefits available to eligible employees include the following: Medical, dental, and visionTax-advantaged health care accountsFinancial and income protection benefitsPaid time off (PTO) and wellness time off WHY TTEC? When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment: Be Financially Sound We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts Retirement plans Tuition reimbursement programs Financial wellness program Be Developed We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as: Mentorship programs Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunitiesProfessional development courses in TTEC UniversityScholarship program and tuition reimbursement Visibility in our global career pathing and internal mobility opportunities Be Healthy We support healthy living and have the tools and resources to help you such as: It---s Ok, We---re All Human wellness programWellness incentivesCompany health and wellness programsDedicated health and wellness navigators and employee assistance programsGenerous paid time off and other leave of absence programs Be the Difference You---ll have the opportunity to have a positive impact in your community: Through our employee-driven global grant program, you---ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community Our team helps fundraise and volunteer their time in their communities For more information about TTEC, visit ttecjobs.com or search ExperienceTTEC throughout social media to engage in the global conversation Who We Are: TTEC Digital is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from both our Engage and Digital segments to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers. We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience. What We Offer: Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursementGlobal career mobility, professional development, employee recognition programsState of the art technology which allows for seamless global connectivityLearning and career growth opportunities via our global footprintRich wellness program and health incentives TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don---t take our word for it --- check out some our women in leadership and diversity awards on TTECjobs.com. Lead Everyday wDo the Right Thing wReach for Amazing wSeek First to Understand wAct as One wLive life Passionately. Primary Location: US-CO-EnglewoodJob: Consulting

Keywords: TeleTech Holdings, Denver , Business Transformation Senior Leader --- US/Remote, Accounting, Auditing , Englewood, Colorado

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