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Customer Resolution Specialist II

Company: Computershare
Location: Denver
Posted on: March 28, 2020

Job Description:

We have a unique opportunity for someone to contribute

their talents and strengths as a Customer Resolution Workout Specialist II
A COMPANY TO BE PROUD OF
At Computershare we invite you to share our

vision and commitment to excellence in everything that we do. Our 12,000 people

around the globe are entrepreneurial and innovative, serving 16,000 clients and

customers with precision and reliability because they count on us to deliver,

every time.

Computershare (ASX: CPU) is a global market

leader in transfer agency and share registration, employee equity plans,

mortgage servicing, proxy solicitation and stakeholder communications. We also

specialize in corporate trust, bankruptcy, class action and utility

administration, and a range of other diversified financial and governance

services.

Founded in 1978, Computershare is renowned for

its expertise in high integrity data management, high volume transaction processing

and reconciliations, payments and stakeholder engagement. Many of the world's

leading organizations use us to streamline and maximize the value of

relationships with their investors, employees, creditors and customers.

Computershare is represented in all major

financial markets and has over 12,000 employees worldwide.
DIVERSITY IS A STRENGTH
Across our global team, we see diversity as a

source of strength. The more perspectives we have, the better equipped we'll be

to meet the demands of our diverse global customer base. We want every person

who joins out team, every customer and every supplier to feel welcome. We are

an Equal Opportunity Employer and believe in equality for everyone, regardless

of age, national or ethnic origin, sex, gender identity or expression, race,

color, religion, disability, sexual orientation, protected veteran status or

other characteristics protected be applicable law. That applies throughout our

company, around the world with no exceptions, regardless of differences. We

will hire, develop, reward, promote and retain people purely on the basis of

their talents, commitment, potential and the results they achieve. We will work

hard to make sure everyone is included within our organization, removing

barriers and obstacles to give everyone an equal opportunity to succeed.
OUR VALUES
Our key values - Certainty, Ingenuity and

Advantage - drive everything we do: you can count on us to deliver with

precision and reliability, every time. We look beyond today's problems to find

tomorrow's solutions, focusing on finding new and better way to unlock your

competitive edge and help you achieve your business goals.
A ROLE YOU WILL LOVE
The CR WO Specialist II performs inline risk control

for loss mitigation verification and review of financial documentation, loss

mitigation data, loss mitigation waterfalls and contractual documents; ensuring

the accuracy of all data and the appropriate decision rendered throughout the

loss mitigation review process. This includes modifications, shorts sales and

deed in lieu. They must manage in compliance with Federal laws, State laws, and

Investor specific guidelines.

Primary

Accountabilities



  • Audit contractual documents for accuracy and

    compliance to policy.
  • Ability to interpret and apply underwriting

    policies and procedures at an investor level.
  • Review all borrower correspondence for

    accuracy and compliance.
  • Work various order requests for data

    collection related to the loss mitigation review process.
  • Audit decision data and decisions rendered for

    accuracy and compliance.
  • Communicate with investor in regard to loss

    mitigation to seek resolution approval.
  • Communicate to other departments to resolve

    loan level solutions.
  • Complete continuing education and training to

    stay current on all company guidelines.
  • Other duties or tasks as assigned by

    management



    WHAT WE NEED FROM YOU



    • Outstanding communication skills, both verbal

      and written.
    • Adaptable and flexible with change.
    • Organized and detailed, able to learn new

      processes with ease.
    • Ability to maintain professional independence

      while working closely with business units.
    • Ability to learn federal and state laws and

      compliance requirements related to loan servicing
    • Knowledge of loan modification waterfalls,

      short sales, and deed in lieu workout options preferred
    • Knowledge of general bankruptcy and

      foreclosure practices preferred
    • Must possess strong analytical/critical

      thinking skills and have the ability to suggest ways to minimize compliance

      risk
    • Able to work under daily and monthly

      deadlines.



      KEY QUALIFICATIONS
      To perform this job successfully, an

      individual must be able to perform each essential duty satisfactorily. The

      requirements listed below are representative of the knowledge, skill, and/or

      ability required. Reasonable accommodations may be made to enable individuals

      with disabilities to perform the essential functions.

      Education

      and Experience


      • Experience with multiple loan products (GSE,

        FHA, VA and USDA) and servicing related functions. Experience with workout

        options such as: modifications, deed-in-lieu, short sales, repayment plans,

        etc. and repurchase provisions are preferred.
      • High School diploma or equivalent.

        Language

        Ability

        Ability to read/analyze/interpret

        journals/financial reports/legal documents; respond to inquiries/complaints

        from customers/reg. agencies/ community; write speeches/articles for

        publication; present info to top mgmt/public groups/ boards of directors.

        Mathematical

        Ability

        Ability to work with mathematical concepts

        such as probability and statistical inference, fundamentals of plane, and solid

        geometry and trigonometry. Ability to

        apply concepts such as fractions, percentages, ratios, and proportions to

        practical situations

        Work

        Environment

        The work environment characteristics described

        here are representative of those an employee encounters while performing the

        essential functions of this job. Reasonable accommodations may be made to

        enable individuals with disabilities to perform the essential functions.


        • The noise level in the environment is moderate


          Physical

          Demands

          The physical demands described here are

          representative of those that must be met by an employee to successfully perform

          the essential functions of this job. Reasonable accommodations may be made to

          enable individuals with disabilities to perform the essential functions.


          • Sedentary work: Exerting up to 10 pounds of

            force occasionally and/or a negligible amount of force frequently or constantly

            to lift, carry, push, pull or otherwise move objects. Sedentary work involves

            sitting most of the time. Jobs are sedentary if walking and standing are

            required only occasionally and all other sedentary criteria are met.



            REWARDS AS UNIQUE AS YOU



            • A choice medical insurance plans designed to

              meet your needs
            • Dental & Vision insurance
            • Life & Disability insurance
            • Flexible spending and health savings accounts
            • Employee Stock Purchase Plan
            • Paid time off - You'll accrue 3 weeks your

              first year!
            • Nine Holidays
            • $1,000 Employee Referral Program
            • Wellness programs
            • Matching 401(k)
            • Tuition Reimbursement
            • Banking and investments plans
            • Rewards and recognition programs
            • Employee discounts for wellness, auto &

              homeowners insurance, wireless service and more---



              To learn more, visit us at www.computershare.com/mycareer.



              Your career is waiting.


              Computershare is an Equal Opportunity

              Employer. Qualified applicants will

              receive consideration for employment without regard to race, color, religion,

              sex, sexual orientation, gender identity or expression, national or ethnic

              origin, age, disability, protected veteran status, or other characteristics

              protected by applicable law.

Keywords: Computershare, Denver , Customer Resolution Specialist II, Accounting, Auditing , Denver, Colorado

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