Manager of Operations
DenverOctober 22, 2009
RHYNE SIMON, M.H.A.
535 Arlington • Houston, Texas 77007 • 713.269.6474 • rhynesimon@hotmail.com
STATEMENT OF PURPOSE
Leveraging an advanced education and five years of progressive administrative and managerial responsibility, knowledge of complex workflow processes, healthcare trends and delivery systems into business development in for-profit and not-for profit healthcare industries. Seeking a challenging leadership role in business operations management, utilizing strategic planning to achieve, maintain and support organizational goals.
HIGHLIGHTS OF QUALIFICATIONS
•Budgetary Oversight & Implementation
•Physician Relations Liaison Specialist
•Volume & Metric-Driven Sales Management
•Patient & Customer Service
•Consensus& Team Building
•Operations Improvement
•Effective Communications
•Strategic Project Management
•Research & Grant Experience
PROFESSIONAL EXPERIENCE
Manager of Operations- Outpatient Imaging Division
2009 - Present
Memorial Hermann Hospital System, Houston, TX
• Highly visible, detailed oriented management of multi-modality clinic and breast center – supervises all clinical and administrative operations to achieve business, operational, and quality goals, and ensure patient satisfaction and regulatory compliance.
• Manages 70 FTE’s, to include business office, medical records, facility coordinator, chief nurse, radiologists, paramedics, and technologists for MRI, CT, PET, Dexa, Flouroscopy, X-ray, Ultrasound, and Mammography in a demanding, highly technical professional environment.
• Works in direct partnership with Regional Director, CFO and CEO to manage regulatory affairs and ensure implementation of effective and compliant standard and emergency quality systems.
• Prepares complex yearly capital, salary and operational budgets to ensure performance targets are met while attaining revenue cycle goals and maintaining appropriate levels of staffing.
• Coordinates admissions with appropriate departments and staff; responsible for payroll and productivity management through appropriate allocation of overtime, supplies and inventory.
• Monitors broad-range construction and IT project schedules, including cross-functional deliverables, vendor management, timeline checkpoints, rollouts and communication through affiliated constituencies.
Clinical Quality Assurance & Improvement
• Functions as a “change agent" to identify, train and build leadership through classification of QA team leaders and embed improvement activities for facilitation into larger ancillary Memorial Hermann Healthcare systems.
• Maintains knowledge of current trends and developments in the field, and attends professional development and networking seminars, conferences, and appropriate educational offerings.
• Guides teams through improvement process to ensure accreditation is achieved and department operates within regulatory agency requirements as appropriate, assumes responsibility for outcomes.
• Uses outcome and quality study data to cross-train staff and gain operational efficiencies, leading to creation of sustainable systems, better clinical outcomes and greater patient satisfaction.
Business Office
• Conducts bi-weekly briefings, as well as monthly and quarterly central region staff meetings.
• Monitors metric-driven budget variances and reports significant variances to Regional Director.
• Demonstrates fiscal responsibility; creates and assesses surveys and cycle time data to direct improvement activities, including flow sheets, surveys, and registry functionality and productivity reports.
• Incorporates business needs, goals, and benchmarked scorecard initiatives into business decisions, resulting in actions to increase productivity and customer satisfaction.
• Maintains values, quality objectives, customer care principles, and confidentiality standards at all times.
• Actively contributes to intra-departmental meetings by demonstrating open and honest communication, problem-solving skills, collaboration and a positive attitude towards change that will improve patient care and processes.
Sales & Marketing
• Provides professional attitude and appearance to establish effective working relationships with physicians, doctor’s offices and clients to promote their vision and mission while maintaining stakeholder expectations.
• Manages multi-year projects for practice patterns and facility workflow, resulting in comprehensive service delivery.
• Grows effective working relationships with community partners to improve quality and coordination of care for targeted patient populations while enhancing corporate image.
• Supports and maintains vendor relations, including processes for introduction of new protocols, products, and technology.
Program Administrator- Department of Radiation Oncology 2008 - 2009
M.D. Anderson Cancer Center, Houston, TX
• Planned, directed, and implemented the review, processing, submission, maintenance and governance of research activities in the Division of Radiation Oncology, including Ambulatory Clinic Building and Proton Therapy Campuses.
• Managed 36 FTE’s, to include research data coordinators, program coordinator, program manager, research nurses, and nurse supervisor.
• Managed 30 financial accounts, to include preparation of financial analysis, budgeting, and forecasting, monthly reporting and account reconciliation.
• Served as a financial liaison between faculty and administration; responsible for departmental sales and purchasing, focusing on revenues and expenditures.
• Coordinated and processed appointments, interviews, promotions, personnel documents, terminations, equity, and VISA issues for the Division of Radiation Oncology Research & Education Staff in accordance to JACHO guidelines.
• Maintained knowledge base of UTMDACC investigators and their areas of scientific interest, acting as a conduit within the Division to solicit interest and involvement in research projects.
• Directed and developed protocol budget and methodology to track budget data, including receipt of payments, research and standard of care costs to ensure that research related costs are billed appropriately, and inaccurate patient charge capture is resolved.
Grant Administrator- Department of Sponsored Programs
2007 - 2008
M.D. Anderson Cancer Center, Houston, TX
• Administered policies and procedures to assure the conduct and administration of federal and nonfederal sponsored project proposals for compliance with federal, state and private agency rules and regulations.
• Counseled and assisted researchers and other administrative staff regarding proposal preparation, interpretation of sponsor guidelines and regulations, and problem resolution.
• Interacted with CRF and OPR for regulatory compliance review and protocol verification of human subjects, animals, and biohazardous radioactive materials.
• Verified compliance with private and federal agencies through communication with granting agencies and/or private foundations.
Conflict of Interest Compliance Specialist- Department of Research Administration, 2004 - 2007
M.D. Anderson Cancer Center, Houston, TX
• Independently served as liaison between ORA and Conflict of Interest Committee to support infrastructure, confer with board members, organization officials, and staff members to clarify employee roles, coordinate activities, and resolve problems.
• Analyzed operations to evaluate COI disclosure and determine areas of program improvement or policy change and ensure continuing education for Annual Certifications.
• Provided administrative direction support through communication and involvement with Department Chairs, Division Heads, and President’s Office concerning courses of action, policy recommendations and implementation.
Contractor- Internship, 2006
Methodist Hospital, Houston, TX
• Studied the effects of investing in and implementing a new computer order entry (CPOE) system at three diverse Methodist hospital system facility locations; made recommendations and provided solutions.
• Examined revenue and productivity, as well as order entry and reporting system results through post-implementation compliance with organizational and regulatory standards for documentation and performance measures, focusing on 6-month intervals.
• Summarized findings in a research paper on electronic medical record and medical order alert impact regarding drug alerts and pharmacy operations in the US and abroad, CPOE adoption barriers & incentives, the prevalence of non-formulary medication ordering, compliance with pain protocols, and revenue cycle enhancements and influences.
Contractor- Internship, 2005
Texas Children’s Health Plan, Houston, TX
• Researched Medicaid regulations and explored benchmarking methods and roadblocks in regards to medical field of podiatric care.
• Identified conflicting regulations regarding care provided to underserved Texas population; analyzed and reported the strategic and financial impact of uncompensated care.
• Fulfilled target goal of 80% response, and forwarded findings to Podiatric Advisory Committee (PAC) with ultimate goal of changing regulations.
EDUCATION
MASTER OF HEALTHCARE ADMINISTRATION, 2007
Texas Women’s University, Houston, Texas
BACHELOR OF ARTS, BIOLOGY, 2000
University of Texas at Austin, Austin, TX
CONCENTRATION CERTIFICATE, BUSINESS, 2000
Red McCombs School of Business, Austin, TX
RESEARCH AND PUBLICATIONS
FUGOID: Nucleic Acids Research 2002 (Issue #30: pp 385–386)
http://web.austin.utexas.edu/fugoid/introndata/main.htm
TWU-HCA Alumni Highlight: http://www.twu.edu/health-care-administration/6166.asp
SPECIALIZED SKILLS
• Customer Relations: Compassionate care and high level of confidentially/discretion.
• Advanced Interface: Ability to field questions and build strong relationships across broad range of personality types.
• Educational Resource: Understanding of medical terminology, ability to comply with clinical regulations.
• Technical Expertise: Computers and word processing software (proficiency in Microsoft Office & Outlook).
• Self-motivated: Seeks and takes on new assignments/skills/responsibilities, viewing these as growth and development opportunities.
• Tact & Diplomacy: Active listening, critical thinking, clear speaking and fluency of ideas.
• Leadership: Anticipates, identifies and works to remove barriers which block the delivery of commitments.
• Teamwork: Identifies team developmental opportunities to promote team excellence.
PROFESSIONAL DEVELOPMENT
• 2009: Frontline Leadership Seminar - Memorial Hermann, Houston, TX
• 2009: Six Sigma Green Belt, Certification M.D. Anderson Cancer Center, Houston, TX
• 2009: Radiation Therapy Oncology Group (RTOG), New Orleans, LA
• 2009: National Council of University Research Administrators (NCURA), Washington, DC
• 2007: COI Academe - Johns Hopkins University, Baltimore, MD
•2006: 7 Habits of Highly Effective People Leadership Seminar, Houston, TX
•2006: COI Academe: Cleveland Clinic Cleveland, OH
•2005: Veteran’s Administration Tour and Meeting- Michael E. DeBakey Medical Center, Houston, TX
PROFESSIONAL MEMBERSHIPS
• 2009- Present: Member, American Society of Clinical Oncology (ASCO)
• 2009- Present: Member, Radiation Therapy Oncology Group (RTOG)
• 2008- Present: Member, National Council of University Research Administrators (NCURA)
• 2007- Present: Member, Who’s Who Among Students
• 2005- Present: Member, American College of Healthcare Executives (ACHE)
• 2004- Present: Houston Networking Business Events
• 2005- 2007: American College of Healthcare Executives Vice President, TWU Student Chapter
REFERENCES
Dr. Angelo Giardino, MD, PhD
Medical Director
Texas Children’s Hospital
832-834-3441
Mark T. Phelps, MHA, JD
Assistant Clinical Professor
Texas Woman's University
713-794-2363
Dr. Ray Meyn, PhD
Chair Ad-Interim
M.D. Anderson Cancer Center
713-792-7328
* Expanded resume available upon request or through website: http://www.linkedin.com/pub/rhyne-simon-mha/5/b12/389
*Letters of recommendation also available upon request.
