Assistant Food & Beverage Manager
Company: Stonebridge Companies
Location: Denver
Posted on: April 22, 2024
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Job Description:
City, State:Denver, Colorado$55,000 - $60,000/year
The purpose of the ASSISTANT FOOD & BEVERAGE MANAGER is to direct
and organize the activities and services of a hotel food and
beverage outlet (restaurant, lounge, room service, coffee shop) and
banquet operations according to hotel brand standards and in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Supervise and direct all outlet and banquet operations to
include, but not limited to, guest service standards and
initiatives, product quality, cost controls and overall
profitability, marketing initiatives, systems use and management,
budgeting and forecasting, department management, policy &
procedure implementation and enforcement and meeting participation
and facilitation.
* Review all Banquet Event Orders and Resumes to ensure proper
staffing levels in all F&B areas. * Maintain a warm and
friendly demeanor at all times.
* Respond to guest complaints in a timely manner.
* Monitor and develop team member performance to include, but not
limited to, providing supervision and professional development,
conducting counseling and evaluations and delivering
recognition.
* Monitor and assess product and service and satisfaction trends,
evaluate and address issues and make improvements accordingly.
* Ensure compliance with health, safety, sanitation and alcohol
awareness standards.
* Ensure associates have current knowledge of outlet and banquet
offerings, products, services, facilities, events, pricing and
policies and knowledge of hotel and local area.
* Recruit, interview and train team members.
* Maintain food, equipment and linen inventories, and keep
inventory records.
* Develop weekly staff work schedule, based on forecasted occupancy
while monitoring labor costs in accordance with budget.
* Maintains regular attendance and is consistently on time.
* Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
* Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies not listed may be
required for specific positions. The requirements listed below are
representative of the knowledge, skills, and/or abilities
required.
Associate demonstrates ORGANIZATIONAL SUPPORT
* Observes and adheres to safety and security procedures, promoting
a safe work environment.
* Ensures new hires complete new hire orientation and complete all
brand required training.
Associate demonstrates INITIATIVE
* Seeks out new assignments and assumes additional duties when
necessary.
* Able to reach effective solutions, poses good questions, consults
helpful resources, and does not stop at the first answer he/she
comes across.
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY
* Can be relied upon regarding task completion and follow up.
* Ensures work responsibilities are covered when absent.
Associate demonstrates ACCOUNTABILITY for their job performance
* Takes ownership of all work performed and communicated.
* Completes tasks on time or notifies appropriate person with an
alternate plan.
Associate demonstrates acceptable PRODUCTIVITY standards
* Organizes resources, performs tasks, and coordinates with other
functions to most effectively and efficiently perform work
responsibilities and accomplish objectives on a timely basis.
* Assists department in exceeding productivity standards.
Associate demonstrates effective PROBLEM SOLVING
* Identifies and resolves problems in a timely manner, using
intuition and experience to complement data.
* Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
* Demonstrates knowledge of EEO policy and promotes a
harassment-free environment.
* Shows respect and sensitivity for cultural differences.
* Able to build morale and group commitments to achieve goals and
objectives.
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
* Practices attentive and active listening with all employees.
* Listens without interruption and gets clarification.
* Actively participates in meetings, contributing ideas to improve
the company.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
* Solicits customer feedback to improve service.
* Personally demonstrates a commitment to customer service by
anticipating and responding promptly to guest needs.
Associate demonstrates effective FINANCIAL MANAGEMENT skills
* Monitors and controls labor costs.
* Seeks approval for overtime, if required.
Associate effectively MANAGES PEOPLE
* Provides regular performance feedback and proactively addresses
performance concerns of staff.
* Develops staff so that successful customer service scores are
achieved.
EDUCATION AND EXPERIENCE REQUIREMENTS:
* Bachelor's degree (B. A.) from four-year college or university;
or one to two years related experience and/or training; or
equivalent combination of education and experience.
QUALIFICATIONS
* Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to speak effectively before groups of customers or
employees of organization
* Ability to calculate figures and amounts such as discounts,
interest, commissions, and percentages.
* Ability to interpret and perform basic computer functions.
Knowledge of Outlook, Word, and Excel.
SUPERVISORY RESPONSIBILITIES
* Position has management responsibilities of restaurant staff.
WORK ENVIRONMENT
The work environment normally entails the following:
* Indoor work environment
* Minimal to moderate noise levels consistent with hotel
environment
* Exposure to cleaning chemicals.
PHYSICAL DEMANDS:
During the course of performing the physical demands of this
position, associates are expected to observe and adhere to safety
and security procedures, promoting a safe work environment.
The physical activity normally entails the following
attributes.
Position is expected to:
* Stand more than 2/3 of the time
* Walk less than 1/3 of the time
* Sit less than 1/3 of the time
* Lift up to 50 lbs.
* Push / pull up to 100 pounds.
Our company does not discriminate against its associates or
applicants because of race, color, religion, sex, pregnancy,
national origin, ancestry, age, marital status, sexual orientation,
veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all
aspects of the employer-associate relationships, including
recruitment, hiring, advancement, compensation, benefits, training,
promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled
associates.Resumes and applications for employment will be
evaluated on the basis of qualifications to meet the requirements
of the position and ability to perform the requirements of the
position.
Keywords: Stonebridge Companies, Denver , Assistant Food & Beverage Manager, Hospitality & Tourism , Denver, Colorado
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