Front Desk Agent
Company: The Westin Denver International Airport
Location: Denver
Posted on: September 2, 2016
Job Description:
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading
hotel and leisure companies in the world with more than 1,300 properties
in over 100 countries and over 180,000 employees at its owned and managed
properties. Starwood is a fully integrated owner, operator and franchisor of
hotels, resorts and residences under the renowned brands: St. Regis, The
Luxury Collection, W, Westin, Le Mridien, Sheraton, Tribute Portfolio,
Four Points by Sheraton, Aloft, Element, along with an expanded
partnership with Design Hotels. The Company also boasts one of the industrys
leading loyalty programs, Starwood Preferred Guest (SPG). Please
visit www.starwoodhotels.com for more information. Connected to the airports main terminal via the football-sized
plaza, the Westin Denver International Airport Hotel stretches 14
stories high offering guests unparalleled panoramic views of the Colorado
front range skyline from Pikes Peak to Mount Evans. Offering 519 uniquely
well- appointed guest rooms including 42 luxurious suites and more
than 26,000 sq. ft. of flexible meeting and conference space, the hotel
provides amazing dining options, state of the art fitness facilities, an
indoor pool and spa. The Westin serves as the only hotel connected to the
Denver International Airport offering a unique and convenient
opportunity for our guests. The new Westin Denver International Airport is part of a
larger vision that includes a multimodal transit center located beneath
the property connecting the airport, the hotel, and downtown
enabling guests and passengers to be transported between DIA, hotel and downtown
in less than 35 minutes. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the
computer, verifying reservation, address, and credit information. Promote
the Starwood Preferred Guest Program and provide recognition and
benefits to all present members. Accept payment for guests accounts both at the time of
registration and at checkout. Maintain a house bank and make a deposit and accurate
report of receipts daily. Cash checks and exchange currency for
guests. Issue key to and control entrance of safety deposit boxes.
Post miscellaneous charges as requested. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of knowledge, skills, and
abilities. Must be able to speak, read, write and understand the primary
language(s) used in the workplace. Must be able to read and write to facilitate the communication
process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its
attractions. Extensive knowledge of the hotel, its services and
facilities. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience One to two years in a public contact position. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed
appearance per Starwood standards. This job description is not an exclusive or exhaustive list of
all job functions that an employee in this position may be asked to
perform from time to time. EOE M/F/Disability/Veterans
Keywords: The Westin Denver International Airport, Denver , Front Desk Agent, Hospitality / Retail , Denver, Colorado
