Integrated Service Center Account Manager with Security Clearance
Company: CACI
Location: Lakewood
Posted on: May 6, 2024
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Job Description:
Integrated Service Center Account Manager Job Category:
Information Technology Time Type: Full time Minimum Clearance
Required to Start: TS/SCI with Polygraph Employee Type: Regular
Percentage of Travel Required: None Type of Travel: None
Anticipated Posting End: 12/1/2024 The Integrated Service Center
Account Manager will provide front line support and act as the
primary point of contact for a large government organization with
diverse customersService Center Technicians will provide the
highest quality customer care with every interactionThis role
requires effective customer service skills, emphasizing
problem-solving and trouble-shooting skills, contact handling
procedures, incident management, communication skills, and an
understanding of IT service management processesThey must be able
to master the steps required to effectively manage and prioritize
incidents, reduce escalations, and demonstrate the essential
customer service skills required to improve overall customer
satisfactionThisThis will be a Day Shift position that could cover
weekends and holidays as needed What You'll Get To Do:--- Provides
first level support for inbound incidents and Service Requests
* Provides front line phone and email support related to system and
application issues
* High comfort level working with technology at a fast pace---
Ability to quickly route issues according to issue type and
severity--- Good communication skills over the phone (polite, good
listener, able to dissect customer descriptions into root problems
to begin troubleshooting)--- Provide customers a face-to-face
support environment (customer walk up/site specific capability)---
The ability to multi-task, specifically focused with creating
support tickets in a web-based CRM and troubleshoot while speaking
to someone on the phone You'll Bring These Qualifications:---
Active TS/SCI with a Poly required--- Security+ certification
required--- 3+ year of experience in Help Desk support and/or
system administration--- Proven experience as a help desk
technician or other customer support role
* Experience and knowledge of Microsoft Active Directory
* Knowledge of basic network principles and functions (e.g., DNS,
DHCP, TCP/IP, etc.)
* Knowledge of Microsoft folder, file, and sharing security
* Experience administering and maintaining user accounts within a
Microsoft Active Directory
* Experience administering RSA token distribution
* Strong written, oral, and telephone communication skills
* Customer-oriented and cool tempered with excellent communication
skills
* Excellent technical writing skills; responsible for fully
documenting problem resolutions for Tier 1 / 2 technicians
* Motivated and eager to learn and participate in a dynamically
growing and changing environment
* Customer service and/or support experience working in a Help
Desk, Service Desk, or Call Center environment is preferred---
Degree or equivalent work experience--- Experience working with
Help Desk ticketing tools and knowledge base resources o Preferred
Certifications:--- CompTia A+--- CompTia Server+--- CompTia
Network+--- HDI Customer Help Desk Analyst--- Microsoft Office
Specialist What We Can Offer You: - We've been named a Best Place
to Work by the Washington Post- Our employees value the flexibility
at CACI that allows them to balance quality work and their personal
lives- We offer competitive benefits and learning and development
opportunities- We are mission-oriented and ever vigilant in
aligning our solutions with the nation's highest priorities- For
over 60 years, the principles of CACI's unique, character-based
culture have been the driving force behind our successCompany
Overview: CACI is an Equal Opportunity/Affirmative Action
EmployerAll qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, status
as a protected veteran, or any other protected characteristicPay
Range: There are a host of factors that can influence final salary
including, but not limited to, geographic location, Federal
Government contract labor categories and contract wage rates,
relevant prior work experience, specific skills and competencies,
education, and certificationsOur employees value the flexibility at
CACI that allows them to balance quality work and their personal
livesWe offer competitive compensation, benefits and learning and
development opportunitiesOur broad and competitive mix of benefits
options is designed to support and protect employees and their
familiesAt CACI, you will receive comprehensive benefits such as;
healthcare, wellness, financial, retirement, family support,
continuing education, and time off benefitsLearn more here The
proposed salary range for this position is: $53,100 - 106,300
USD
Keywords: CACI, Denver , Integrated Service Center Account Manager with Security Clearance, Executive , Lakewood, Colorado
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