Branch Manager 2 - Wadsworth & Jewell King Soopers, CO
Company: U.S. Bank
Location: Denver
Posted on: April 24, 2024
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Job Description:
At U.S. Bank, we're on a journey to do our best. Helping the
customers and businesses we serve to make better and smarter
financial decisions and enabling the communities we support to grow
and succeed. We believe it takes all of us to bring our shared
ambition to life, and each person is unique in their potential. A
career with U.S. Bank gives you a wide, ever-growing range of
opportunities to discover what makes you thrive at every stage of
your career. Try new things, learn new skills and discover what you
excel at-all from Day One.
Job Description
Responsible for demonstrating and ensuring all team members provide
an excellent customer experience reflective of U.S. Bank culture
and core values. The primary duty of this role is to lead and
manage branch(es) to ensure that goals are met and to ensure
compliance with all banking laws and regulations. This role will
regularly coach, develop, mentor and train team members and
exercise discretion with independent judgement in performing
necessary duties. Responsible for utilizing effective communication
and critical thinking to identify financial resources for customers
and fulfill those needs by providing direction and recommendations
to appropriate products and services and helping individual and
business customers reach their financial goals through
collaboration with partners including wealth, business banking,
mortgage, or payment services. Acts as leader for customer
experience, provides motivation and direction for the team, expands
customer base and promotes and participates in the local
market/community to identify the needs and promote U.S. Bank
products and services.
ESSENTIAL FUNCTIONS:
Empowers, builds, and inspires team through effectively
communicating business goals, objectives and company performance
results in a simplified manner. Leads with empathy and creates an
environment where team members and clients feel valued. Sets and
communicates individual employee performance expectations including
performance goals and core behaviors. Swiftly zeros in on
priorities through concise communication and eliminates roadblocks
to optimize productivity. Interprets performance results and finds
opportunities to drive success and holds team accountable to
actions and results.
Effectively leads through change, can navigate ambiguity and
demonstrates agility. Adapts leadership style to each situation to
fit the needs of their team.
Leads individuals and teams to improved and optimal performance
through regular multi-faceted coaching and development activities.
Creates an environment that fosters teamwork, innovation and
encourages collaboration with team members, including U.S. Bank
partners.
Provides day-to-day management of team members and makes decisions
regarding candidate selection, employee compensation, promotion,
discipline and termination.
Adapts to new digital programs, products, services and technology
platforms. Teaches digital fluency and financial literacy to team
members and customers. Embraces opportunities to advocate for
digital solutions focused on customer benefits of digital
technology and drives initiatives to increase customer digital
usage.
Responsible for planning and executing customer market share growth
at branch level including building relationships and collaborating
with partners that are centered around U.S. Bank products and
services.
Demonstrates mastery at delivering an exceptional customer
experience, deepening relationships, proactively identifying ways
to add value for customers. Creates a culture of customer obsession
with team members by providing a world class customer service
experience. Actively observes customer experience within the branch
and identifies opportunities to consistently exceed customer
expectations. Uses influence with a focus on developing long-term
relationships. Able to have proactive conversations with customers
and manage their feedback.
Establishes, maintains and manages an effective advisory and
service environment through the customer engagement model.
Proactively communicates with customers to demonstrate possible
alternative methods of product and service delivery to increase
usage. Applies financial acumen, critical thinking and
problem-solving skills to meet team members' and customer's needs.
Maintains an in-depth knowledge of U.S. Bank products and
services.
Partners with district, regional and divisional leadership, and
others to ensure optimal utilization of human capital resources.
Focuses on growing revenue, managing controllable expenses and
growing the business, while exceeding customer expectations and
focusing on becoming central in the lives of our customers.
Participates in local market/community activities to promote U.S.
Bank growth and culture, ensuring that a strong local presence is
present and encourages team members to utilize their volunteer time
and engage with the community.
Ensures compliance with all banking laws and regulations and
requires the same of all staff through continuous compliance
training. Ensures documentation and/or reporting of all applicable
transactions is within accepted quality standards of completeness
and accuracy. Limits bank losses and overall exposure.
Requires National Mortgage Licensing Service (NMLS) registration
under the terms of the S.A.F.E. Act of 2008 and Regulation Z and
ongoing compliance with all legal or regulatory registration
requirements, including, but not limited to maintaining a
satisfactory criminal and credit record. Actively ensures
compliance with the U.S. Bank Code of Ethics and all Anti-Money
Laundering, Bank Secrecy Act, information security and suspicious
activity reporting requirements, policies and procedures.
Actively participates in any required corporate and business line
training in these areas. Follows account opening procedures and
understands and follows internal suspicious activity referral
requirements and processes, as required for this position. Actively
works with customers to understand each customer's normal account
activity, as appropriate for this position.
Performs other duties as assigned or required.
Basic Qualifications
Bachelor's degree, or equivalent work experience
One to two years of experience working in a sales, retail
management, or banking environment
Preferred Skills/Experience
Thorough product/service knowledge and thorough knowledge of
regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including
policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but
not limited to processing transactions, balancing cash, opening
accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare
budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship
management, time management, sales activities management, and sales
ability skills
Ability to evaluate and resolve problems and issues with minimal
guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and
recognition, employee development, and change management
Colorado incumbents:
Branch Manager is expected to spend a minimum of 50% percent of the
workweek in duties directly related to supervision and/or
administration.
If there's anything we can do to accommodate a disability during
any portion of the application or hiring process, please refer to
our disability accommodations for applicants
(https://careers.usbank.com/global/en/disability-accommodations-for-applicants)
.
Benefits:
Our approach to benefits and total rewards considers our team
members' whole selves and what may be needed to thrive in and
outside work. That's why our benefits are designed to help you and
your family boost your health, protect your financial security and
give you peace of mind. Our benefits include the following (some
may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and
tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to
80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a
diverse workforce. We consider all qualified applicants without
regard to race, religion, color, sex, national origin, age, sexual
orientation, gender identity, disability or veteran status, among
other factors. Applicants can learn more about the company's status
as an equal opportunity employer by viewing the federal KNOW YOUR
RIGHTS
(https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security
E-Verify program in all facilities located in the United States and
certain U.S. territories. The E-Verify program is an Internet-based
employment eligibility verification system operated by the U.S.
Citizenship and Immigration Services. Learn more about the E-Verify
program
(https://careers.usbank.com/verification-of-eligibility-for-employment)
.
The salary range reflects figures based on the primary location,
which is listed first. The actual range for the role may differ
based on the location of the role. In addition to salary, U.S. Bank
offers a comprehensive benefits package, including incentive and
recognition programs, equity stock purchase 401(k) contribution and
pension (all benefits are subject to eligibility requirements). Pay
Range: $69,360.00 - $81,600.00 - $89,760.00
Job postings typically remain open for approximately 20 days of the
posting date listed above, however the job posting may be closed
earlier should it be determined the position is no longer required
due to business need. Job postings in areas with a high volume of
applicants, such as customer service, contact center, and Financial
Crimes investigations, remain open for approximately 5 days of the
posting listed date.
Keywords: U.S. Bank, Denver , Branch Manager 2 - Wadsworth & Jewell King Soopers, CO, Executive , Denver, Colorado
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